Amanda Ramirez
Grizzly Flats,CA
Summary
Efficient, skilled, and reliable professional with a strong track record in diagnosing and resolving technical issues promptly. Utilizes effective communication skills to assist users and ensure their needs are met. Demonstrated dedication to maintaining system integrity and providing exceptional customer support. Seeking a position to leverage experience, skills, and personal attributes, including meeting goals, creativity, and follow-through.
Overview
10
10
years of professional experience
Work History
Helpdesk Technician
El Dorado County Office Of Education (EDCOE)
04.2021 - Current
- Resolved technical issues for end-users, enhancing overall productivity and satisfaction.
- Managed ticketing system to prioritize and address user requests efficiently.
- Collaborated with IT team to implement system upgrades, ensuring minimal disruption to operations.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
Program Technician
El Dorado County Office Of Education (EDCOE)
01.2015 - 04.2021
- Supported over 100 county and charter schools with data collection and analysis by maintaining accurate records in SEIS and CALPADS, ensuring compliance with state and federal deadlines, and contributing to program improvement initiatives.
- Provided application support to educational staff across El Dorado County and throughout California.
- Coordinated program implementation and ensured compliance with educational regulations.
- Troubleshoot and resolve software and hardware issues, collaborating with technical support teams as needed.
- Assisted with audio/visual setup for regional and local SELPA trainings and meetings.
Education
Diploma - Micro Computer Operations
MTI College
Sacramento, California01.1999
Skills
- Software updates
- Effective troubleshooting abilities
- Hardware repair
- Remote system analysis
- Application support
- Ticket management
- Technical support triage
- Data processing
Timeline
Helpdesk Technician
El Dorado County Office Of Education (EDCOE)
04.2021 - Current
Program Technician
El Dorado County Office Of Education (EDCOE)
01.2015 - 04.2021
Diploma - Micro Computer Operations
MTI College
Similar Profiles
Margie GarciaMargie Garcia
Substitute Paraprofessional, Classroom Aid, Yard D at EDCOE- El Dorado Office of Education - PlacervilleSubstitute Paraprofessional, Classroom Aid, Yard D at EDCOE- El Dorado Office of Education - Placerville
Corey RickrodeCorey Rickrode
Teacher at El Dorado County Office Of EducationTeacher at El Dorado County Office Of Education
ELIZABETH MEDLYNELIZABETH MEDLYN
Instructional Strategist at El Dorado County Office Of EducationInstructional Strategist at El Dorado County Office Of Education
Theresa LamphereTheresa Lamphere
Social Services Aide at County of El DoradoSocial Services Aide at County of El Dorado
Sarah HinrichsSarah Hinrichs
Sub Assembler at MP AssociatesSub Assembler at MP Associates