Amanda Reese
Rincon,GA
Overview
22
22
years of professional experience
Work History
Customer Service Agent
Spa On The Spot
06.2018 - 12.2022
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Contacted customers to return routine and general calls promptly.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests for products, services, and company information.
- Advertising on social media.
Cab Driver
A Magikal Taxi Service
10.2011 - 05.2012
- Upheld high standards of cleanliness, sanitation, and service.
- Controlled operation of taximeter to accurately track distances and fares.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Used mobile application to connect with customers, track distances and report locations.
Waitress / Expediter
Waffle House Restaurant
06.2001 - 04.2009
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Worked with customers and department heads to facilitate flow of materials to and from job sites and departments.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Coordinated with customers and installers to schedule and execute install projects.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Trained new expeditors and food runners according to company policies and standards.
Threat Simulator
Goldbelt Eagle
08.2007 - 11.2007
- Trained and practiced war simulation
- Supervised and monitored use of tools and equipment.
- Met training needs with well-organized, factual programs based on contemporary requirements.
Education
GED -
Richard Arnold
Savannah, Georgia 2002
Timeline
Customer Service Agent
Spa On The Spot
06.2018 - 12.2022
Cab Driver
A Magikal Taxi Service
10.2011 - 05.2012
Threat Simulator
Goldbelt Eagle
08.2007 - 11.2007
Waitress / Expediter
Waffle House Restaurant
06.2001 - 04.2009
GED -
Richard Arnold