Amanda Regione
Schnedier Eye Care
Portsmouth,VA
9
years of professional experience
Detail-oriented Optometric Technician with expertise in visual field testing and patient recordkeeping. Committed to enhancing patient care and streamlining appointment scheduling for optimal clinic efficiency.
Work History
Optometric Technician
2 Years 5 Months- Conducted comprehensive patient history interviews to ensure accurate assessments and personalized care plans.
- Assisted in a variety of diagnostic tests including visual acuity, tonometry, and retinal imaging.
- Educated patients on proper contact lens care and eyewear options to enhance overall satisfaction.
- Streamlined patient flow by effectively scheduling appointments and managing office operations.
- Trained new staff on operational protocols, enhancing team efficiency and service quality.
- Implemented inventory management practices to optimize supply levels and reduce costs effectively.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Enhanced patient understanding and compliance with treatment regimens through clear and empathetic communication.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Patient Care Specialist
1 Year- Coordinated patient scheduling and appointments, ensuring timely access to care.
- Assisted in patient intake processes, verifying insurance information and medical history.
- Supported clinical staff by managing patient flow and maintaining accurate records.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Developed strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in a patient's care plan.
- Maintained organized reception area, ensuring professionalism and cleanliness.
- Supported billing processes by verifying patient information and processing payments.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
Meidcal Receptionist/Ophthalmic Scribe
5 Years 5 Months- Documented patient histories and ophthalmic examinations for accurate provider assessments.
- Assisted in maintaining electronic health records, ensuring compliance with industry standards.
- Coordinated patient flow and appointment scheduling to optimize clinic efficiency.
- Collaborated with healthcare staff to streamline communication and improve workflow processes.
- Enhanced doctor-patient communication by serving as a liaison between ophthalmologists and patients.
- Facilitated timely treatment plans by promptly transcribing doctors'' orders for medication prescriptions and referrals.
- Expedited the pre-certification process by submitting accurate information to insurance companies for prompt approval of requested services.
- Demonstrated exceptional multitasking abilities by simultaneously handling patient care, documentation, and administrative tasks.
- Improved patient care by accurately documenting medical histories and examination findings.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations while handling sensitive information.
- Provided expert fitting and adjustments for contact lenses to ensure optimal patient comfort and vision correction.
- Educated patients on proper lens care and usage, enhancing adherence to prescribed regimens.
- Collaborated with optometrists to interpret prescriptions and recommend suitable lens options for patients.
- Processed patient registrations and insurance verifications, maintaining compliance with privacy regulations.
- Trained new reception staff on office protocols and software systems for seamless operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma
Skills
Visual field testing
Patient scheduling
Pre-testing procedures
Patient recordkeeping
Medical history documentation
Appointment scheduling
Collaboration
Time optimization
Detail orientation
Task prioritization
Patient care adaptability
Timeline
Optometric Technician
Schnedier Eye Care
03.2024 - CurrentRead More
Patient Care Specialist
Sentara Healthcare
03.2023 - 03.2024Read More
Meidcal Receptionist/Ophthalmic Scribe
Schneider Eye Care
10.2017 - 03.2023Read More
Lakeland High School
High School Diploma
Read More