Amanda Reid
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities when needed.
Overview
16
16
years of professional experience
Work History
Bookkeeping Assistant
Umevoice
06.2017 - 08.2018
- Assisted in timely invoicing for clients and ensuring prompt payments.
- Used QuickBooks for Accounts payable and Accounts receivable.
- Used Run by ADP to process payroll.
- Worked with Microsoft Excel to create various financial spreadsheets.
Customer Service Representative
Umevoice
05.2010 - 06.2017
- Answered constant flow of customer calls and e-mails promptly.
- Assisted customers in navigating company website and placing online orders.
- Resolved customer complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed returned items.
- Used FedEx Ship Manager software to print labels and ship packages.
Barista
Java Hut
06.2009 - 07.2010
- Provided customer service while taking orders and processing payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels.
- Cleaned counters, machines, utensils, and other areas as needed.
- Worked with others to maintain a friendly and productive work environment.
Customer Service Representative
Organic Boutique
12.2007 - 05.2009
- Answered a constant flow of customer calls and e-mails.
- Assisted customers in navigating company website and placing online orders.
- Recorded and tracked inventory
- Processed orders and printed labels in the shipping department.
Barista
Java Hut
04.2005 - 12.2007
- Provided customer service while taking orders and processing payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels.
- Cleaned counters, machines, utensils, and other areas as needed.
- Worked with others to maintain a friendly and productive work environment.
Office Assistant
Hansel Honda
01.2005 - 04.2005
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff of scheduled appointments.
- Ordered office supplies and kept office stocked.
Barista
Starbucks
08.2002 - 02.2004
- Operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Provided customer service, took orders, and processed payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels.
Barista
Starbucks
02.2004 - 01.2005
- Operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Provided customer service, took orders, and processed payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels.
Education
High School Diploma -
Petaluma High School
Petaluma, CA06.2004
Skills
- Quickbooks
- Payment Collection
- Data Inputting
- Client Billing
Additional Information
I completed the Microsoft Excel Introduction course through Fox Valley Technical College in March of 2023.
Timeline
Bookkeeping Assistant
Umevoice
06.2017 - 08.2018
Customer Service Representative
Umevoice
05.2010 - 06.2017
Barista
Java Hut
06.2009 - 07.2010
Customer Service Representative
Organic Boutique
12.2007 - 05.2009
Barista
Java Hut
04.2005 - 12.2007
Office Assistant
Hansel Honda
01.2005 - 04.2005
Barista
Starbucks
02.2004 - 01.2005
Barista
Starbucks
08.2002 - 02.2004
High School Diploma -
Petaluma High School