AMANDA RELFORD
Birmingham
Summary
Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Publix
Birmingham, AL
09.2023 - Current
- Assisted pharmacists with medication preparation and dispensing tasks.
- Maintained accurate patient records while ensuring compliance with healthcare regulations.
- Managed inventory levels, including ordering and restocking medications efficiently.
- Provided exceptional customer service by answering inquiries and resolving issues promptly.
- Trained and mentored new pharmacy technicians on operational procedures and best practices.
Claims Analyst II
Aspirion Health
Columbus, GA
01.2019 - 11.2025
- Analyzed complex medical claims to ensure compliance with regulatory standards and company policies.
- Collaborated with healthcare providers to validate claim information and resolve discrepancies efficiently.
- Implemented process improvements that enhanced claims processing accuracy and reduced turnaround times.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
Student Life And Development Assistant
Columbus State University
Columbus, GA
05.2018 - 01.2019
- Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
- Created, maintained, and entered information into databases.
- Made copies of correspondence and other printed material.
- Developed and maintained internal and external company web sites.
- Scheduled and confirmed appointments for clients or customers.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Created fliers and invitations for conferences or special events.
Hostess/Server
Wild Wing Cafe
Columbus, GA
09.2015 - 01.2019
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service by greeting guests warmly and addressing inquiries promptly.
- Trained new staff on hostess procedures and restaurant protocols for seamless operations.
- Developed strategies to handle peak hours effectively, reducing customer wait time significantly.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Delivered exceptional customer service in fast-paced dining environment.
Education
Bachelor Of Science (B.S.) - Health Science
Columbus State University
Columbus, GA, US12-2020
Associate - Servant Leadership
Columbus State University
Columbus, GA, US12-2020
High School Diploma - undefined
Northside High School
Columbus, Georgia06-2013
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Team collaboration
- HIPAA compliance
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Patient confidentiality
- Labeling accuracy
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Alabama Pharmacy Technician
Timeline
Certified Pharmacy Technician
Publix
09.2023 - Current
Claims Analyst II
Aspirion Health
01.2019 - 11.2025
Student Life And Development Assistant
Columbus State University
05.2018 - 01.2019
Hostess/Server
Wild Wing Cafe
09.2015 - 01.2019
Associate - Servant Leadership
Columbus State University
High School Diploma - undefined
Northside High School
Bachelor Of Science (B.S.) - Health Science
Columbus State University