Amanda Richards
Leicester,NC
Summary
Dynamic office manager with a proven track record excelling in customer service and office administration. Expert in streamlining operations and enhancing patient experiences, utilizing strong organizational skills and EHR systems to improve data access. Committed to fostering collaboration and efficiency within healthcare.
Overview
14
14
years of professional experience
Work History
Office Manager
Western Carolina Chiropractic
Asheville, NC
11.2025 - Current
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Assisted in scheduling appointments and coordinating patient flow to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data access.
- Developed and implemented office procedures, streamlining administrative tasks for greater efficiency.
- Provided front desk support, handling patient inquiries and resolving issues promptly and professionally.
- Coordinated with healthcare providers to ensure seamless collaboration and continuity of care for patients.
Front Desk/PSR 2/Assistant Finance Manager
Western Carolina Community Health Services
Asheville, NC
11.2021 - 08.2025
- Analyzed financial data to support budgeting and forecasting processes.
- Assisted in preparing financial reports for management review.
- Collaborated with departments to ensure compliance with financial policies.
- Streamlined invoice processing to improve efficiency and accuracy.
- Reviewed and reconciled accounts payable and receivable transactions.
- Developed training materials for new finance team members on systems usage.
- Managed cash flow effectively through vigilant monitoring of incoming revenue streams and outgoing payments schedules.
- Ensured timely completion of month-end closing procedures for accurate financial statements.
- Mentored junior finance staff members, fostering an environment of continuous learning and professional development.
Front Office Manager/Medical Assistant
Blue Ridge Foot Center
Asheville, NC
10.2018 - 08.2021
- Streamlined front desk operations to enhance patient experience and reduce wait times.
- Implemented scheduling system that improved appointment management and staff efficiency.
- Trained and mentored front office staff, fostering a collaborative work environment.
- Developed standard operating procedures for office workflows, ensuring compliance and consistency.
- Managed patient inquiries and resolved issues promptly to maintain high satisfaction levels.
- Coordinated with healthcare providers to optimize workflow and enhance communication channels.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
PCA/Medication Technician
Pisgah Valley Retirement Community
Candler, NC
03.2012 - 06.2018
- Delivered compassionate personal care and assistance to residents, enhancing daily living experiences.
- Administered medications and monitored health conditions, ensuring compliance with care plans.
- Assisted residents with mobility and personal hygiene, promoting independence and dignity.
- Collaborated with healthcare teams to develop individualized care strategies tailored to resident needs.
- Trained and mentored junior staff on best practices in patient care and safety protocols.
- Facilitated recreational activities, fostering social engagement among residents to improve quality of life.
- Conducted regular assessments of resident wellbeing, documenting changes for continuous care adjustments.
- Implemented process improvements that enhanced operational efficiency within the caregiving team.
- Assisted patients with daily living activities, promoting independence and wellbeing.
Education
High School Diploma -
Clyde A. Erwin High School
Asheville06-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
Timeline
Office Manager
Western Carolina Chiropractic
11.2025 - Current
Front Desk/PSR 2/Assistant Finance Manager
Western Carolina Community Health Services
11.2021 - 08.2025
Front Office Manager/Medical Assistant
Blue Ridge Foot Center
10.2018 - 08.2021
PCA/Medication Technician
Pisgah Valley Retirement Community
03.2012 - 06.2018
High School Diploma -
Clyde A. Erwin High School