Amanda Riley
Oswego,IL
Summary
Professional skilled in curriculum development and training deliverable design, specifically regarding the Electronic Medical Record. Adept at utilizing range of educational technologies and methodologies to create effective learning experiences. Known for strong collaboration skills, adaptability to changing project needs, and focus on achieving measurable results. Recognized for excellent communication, problem-solving abilities, and fostering productive team environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Epic Instructional Designer
Endeavor Health
07.2020 - Current
- Delivered dynamic Epic orientation classes to facilitate learning and retention among diverse audiences.
- Provided one-on-one training to help individuals reach full efficiency within the Epic system.
- Built and maintained the Epic training environment to create a robust learning experience for end users.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content, including newsletters, tip sheets and e-learning modules.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
Staffing and Scheduling Coordinator
Linden Oaks Hospital at Endeavor Health
03.2017 - 07.2020
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and full shift coverage.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy, ensuring optimal coverage and safety of a psychiatric hospital.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented new scheduling system, training staff on its use to improve overall efficiency.
Behavioral Health Associate/Lead BHA
Linden Oaks Hospital at Endeavor Health
01.2010 - 03.2017
- Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
- Utilized the EMR to document patient information.
- Developed strong rapport with patients, fostering trust and open communication to better address their needs, while maintaining boundaries, confidentiality and an empathetic nature..
- Assisted in crisis intervention, de-escalating situations and ensuring patient safety during high-stress incidents.
- Collaborated with interdisciplinary teams for comprehensive patient support and improved outcomes.
- Mentored new Behavioral Health Associates as part of facility''s orientation process, sharing knowledge of clinical practice standards and organizational culture expectations.
Receptionist
Linden Oaks Hospital at Endeavor Health
08.2008 - 01.2010
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct departments.
- Utilized EMR to find patient location and information.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Arts - Psychology And Health
Illinois Wesleyan University
Bloomington, ILSkills
- Epic EMR
- Clinical Documentation
- Learning Strategies
- E-Learning Design and Video Editing
- Training Material Development
- LMS Administration
- Curriculum Design
- Team Member Development
- Mental Health Support
- Strong Organization
Certification
- Certified EpicCare Inpatient Clinical Documentation Curriculum, granted by Epic
- Certified for Epic Training Environment Build, granted by Epic
- Experienced Registered Yoga Teacher, 500hr, Certified Education Provider
Timeline
Epic Instructional Designer
Endeavor Health
07.2020 - Current
Staffing and Scheduling Coordinator
Linden Oaks Hospital at Endeavor Health
03.2017 - 07.2020
Behavioral Health Associate/Lead BHA
Linden Oaks Hospital at Endeavor Health
01.2010 - 03.2017
Receptionist
Linden Oaks Hospital at Endeavor Health
08.2008 - 01.2010
- Certified EpicCare Inpatient Clinical Documentation Curriculum, granted by Epic
- Certified for Epic Training Environment Build, granted by Epic
- Experienced Registered Yoga Teacher, 500hr, Certified Education Provider
Bachelor of Arts - Psychology And Health
Illinois Wesleyan University
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