Amanda Ringer
Greenfield,IN
Summary
Detail-oriented and customer-focused professional with a background in health information management seeking to leverage expertise in healthcare and customer service. Dedicated to utilizing advanced education and skills to contribute effectively to healthcare organizations, ensuring compliance, accuracy, and exceptional patient care.
Overview
13
13
years of professional experience
Work History
Program Specialist
Fortrea
Greenfield, IN
2014.11 - Current
- Quickly and efficiently responded to incoming calls and faxes, identifying the most effective solutions to meet patient needs.
- Conducted outbound calls for insurance verifications, ensuring patients' prescribed therapies were eligible for coverage, and documented results accurately in tracking systems.
- Documented all interactions comprehensively in appropriate tracking systems, adhering to established procedures and escalating calls when necessary to ensure resolution.
- Processed patient applications, meticulously following program specifications to determine eligibility, and managed follow-ups as required, including placing follow-up calls and responding to inquiries promptly.
- Maintained a professional, calm, and friendly demeanor in all interactions, fostering positive patient experiences and relationships.
- Clearly expressed thoughts and instructions both verbally and in written communication, utilizing grammatically correct and concise language to ensure effective communication.
- Coordinated the order and transfer of prescriptions to specialty pharmacies based on urgency, ensuring seamless patient care and timely medication access.
- Stayed informed about the marketplace and available insurance options, enabling effective guidance and education for patients regarding their coverage options.
Wave Planner
Penske Truck Leasing
Shelbyville, Indiana
2011.01 - 2014.11
- Maintained an up-to-date database of resources including personnel availability, equipment availability.
- Reviewed and monitored progress of projects, ensuring that all tasks were completed on time and within budget.
- Prepared presentations summarizing key findings from research activities conducted during the course of a project.
- Tracked key performance metrics such as quality control scores, customer satisfaction ratings, budget utilization rates.
- Worked closely with vendors or contractors in order to secure services or materials needed for successful completion of a given task.
- Distributed work orders to departments.
- Contacted suppliers to verify shipment details.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Managed movement of materials and product through production.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT2026-10
High School Diploma -
New Palestine Highschool
New Palestine, IN2000-05
Skills
- Process Improvements
- Office Administration
- Report creation
- Time management abilities
- Case File Management
- Analytical Skills
Timeline
Program Specialist
Fortrea
2014.11 - Current
Wave Planner
Penske Truck Leasing
2011.01 - 2014.11
Bachelor of Science - Health Information Management
Western Governors University
High School Diploma -
New Palestine Highschool