Marie Watts
San Antonio,TX
Summary
Dynamic professional with a strong background in healthcare administration and strategic planning. Skilled in coordinating multidisciplinary teams, fostering communication, and driving program improvements that enhance service delivery for veterans.
Results-driven Program Specialist with expertise in data analysis and program optimization. Proven ability to enhance patient care delivery, streamline processes, and implement effective training programs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Specialist
Veteran’s Health Administration
San Antonio, TX
05.2022 - Current
- Coordinated multidisciplinary programs to enhance delivery and services in a healthcare setting.
- Developed and implemented training programs for staff on veterans' health policies and procedures.
- Analyzed data trends to identify areas for program improvement and resource allocation.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
- Utilized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
- Monitored compliance with regulatory standards, ensuring program adherence and quality control.
Program Support Assistant
Veteran’s Health Administration
San Antonio, TX
05.2018 - 05.2022
- Coordinated communication between departments to enhance service delivery for veterans.
- Managed scheduling of appointments, ensuring efficient use of resources and timely patient care.
- Assisted in the development of program materials, improving clarity and accessibility for staff and patients.
- Streamlined administrative processes, reducing paperwork errors and increasing workflow efficiency.
- Collaborated with cross-functional teams to address program challenges, fostering a culture of teamwork and problem solving.
- Conducted analyzation of multiple projects to determine optimal processes and delivering final product to leadership for final approval in the deployment for future use.
Administrative Assistant
United States Army
Ft. Leonard Wood, MO
03.2006 - 06.2010
- Coordinated office operations, ensuring efficient workflow and timely completion of administrative tasks.
- Managed scheduling and calendar appointments for senior leadership, optimizing time management and resource allocation.
- Prepared and maintained accurate records, enhancing documentation accuracy and compliance with military protocols.
- Developed streamlined processes for data entry, improving overall operational efficiency within the administrative team.
- Assisted in the planning and execution of training events, contributing to enhanced team performance and readiness.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Master of Science - Sociology
Our Lady of The Lake University
San Antonio, TX05-2017
Bachelor of Arts - Criminology
Texas A&M University
San Antonio, TX12-2014
Skills
- Healthcare Administration
- Strategic planning
- Program optimization
- Process improvements
- Performance assessments
- Data Analysis
- Communication
- Project Management
- Operational efficiency
- Customer relationship management
- Analytical thinking
- Organizational development
Certification
• Yellow Belt Completed – Lean Six Sigma Certified (2019)
• White Belt Completed – Lean Six Sigma Certified (2020)
• Own the Moment –Trainer Certified (2024)
• Controlled Substance Inspector Certified (2025)
• OSHA 10- General Industry- Certified (2025)
Timeline
Program Specialist
Veteran’s Health Administration
05.2022 - Current
Program Support Assistant
Veteran’s Health Administration
05.2018 - 05.2022
Administrative Assistant
United States Army
03.2006 - 06.2010
Master of Science - Sociology
Our Lady of The Lake University
Bachelor of Arts - Criminology
Texas A&M University