ALEXIS ALEXANDER
Quincy,USA
Summary
Detail-oriented healthcare operations specialist with over five years of experience in patient care, donor services, healthcare administration, customer service, and regulatory compliance. Expertise in staff training, quality assurance, medical documentation, and delivering exceptional service in fast-paced environments. Currently pursuing a Bachelor of Science in Health Management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Specialist I
Florida Department of Education
02.2026 - Current
- Deliver high-quality customer support to educators, applicants, and stakeholders regarding certification requirements and processes.
- Research, interpret, and communicate complex certification policies and regulations.
- Manage high-volume inquiries while maintaining accuracy and professionalism.
- Maintain detailed documentation and ensure compliance with departmental standards.
Advance Senior Plasma Center Technician
BioLife Plasma Services
03.2022 - 04.2026
- Performed donor eligibility assessments and venipuncture procedures.
- Monitored donor safety and addressed adverse reactions promptly.
- Operated and maintained plasmapheresis equipment while ensuring FDA compliance.
- Maintained accurate records and quality standards for plasma collection operations.
Customer Service Manager / Money Center Cashier / Online Grocery Associate
Walmart
04.2016 - 08.2022
- Assisted customers with complex financial service transactions while ensuring compliance with company policies and regulations.
- Identified and escalated suspicious transactions to support fraud prevention and risk management efforts.
- Resolved customer concerns professionally, providing timely and accurate solutions in a fast-paced environment.
- Trained and supported team members on customer service standards, transaction procedures, and compliance requirements.
Donor Center Technician II / Designated Trainer
Grifols Biomat USA
09.2021 - 03.2022
- Performed donor screenings and laboratory tests to ensure safety and compliance.
- Trained and mentored new employees on donor care practices and compliance standards.
- Enhanced team competency through coaching and quality-focused training.
Certified Nursing Assistant
Hopewell In-Home Senior Care
07.2021 - 03.2022
- Supported clients with daily living activities and mobility to enhance independence.
- Monitored vital signs and communicated changes in condition to ensure timely interventions.
- Delivered compassionate care prioritizing safety, dignity, and quality of life for clients.
Education
Bachelor of Science - Health Management
University of Phoenix
Associate of Arts (A.A.) -
Tallahassee State College
Skills
- Healthcare Administration
- Regulatory Compliance
- Medical Documentation
- Quality Assurance
- Patient Care Coordination
- Donor Screening
- Venipuncture
- Data Management
- Customer Service
- Microsoft Office Suite
- Staff Training & Development
- Leadership
- Cash handling
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
- 20 Clinical Training Hours - Centre Pointe Health & Rehab
Timeline
Program Specialist I
Florida Department of Education
02.2026 - Current
Advance Senior Plasma Center Technician
BioLife Plasma Services
03.2022 - 04.2026
Donor Center Technician II / Designated Trainer
Grifols Biomat USA
09.2021 - 03.2022
Certified Nursing Assistant
Hopewell In-Home Senior Care
07.2021 - 03.2022
Customer Service Manager / Money Center Cashier / Online Grocery Associate
Walmart
04.2016 - 08.2022
Bachelor of Science - Health Management
University of Phoenix
Associate of Arts (A.A.) -
Tallahassee State College