Amanda Rivera
Peekskill,NY
Summary
Dynamic and results-oriented professional with extensive experience in real estate and customer service. Excelled in client support and document organization. Proficient in Microsoft Office and bilingual in Spanish, adept at prioritizing tasks and fostering client relationships through effective communication and social media management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Agent
William Raveis Real Estate, Mortgage & Insurance
Scarsdale, NY
10.2021 - 01.2025
- Helped clients navigate real estate transactions.
- Coordinated property showings with potential buyers.
- Draft lease and purchase agreements.
- Communicated with clients to determine property needs and budget constraints.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Prepared comparative market analysis to estimate properties' value.
Receptionist
Darcars Lexus of Mount kisco
Mount Kisco, NY
12.2021 - 04.2023
- Organized stock details to ensure accurate tracking.
- Entered vehicle data into CDK system.
- Managed credit deposit transactions.
- Answered and directed incoming calls using multi-line telephone system.
- Oversaw the exchange of fleet vehicles.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Real Estate Salesperson
Keller Williams Realty Partners
Baldwin Place, NY
10.2019 - 10.2021
- Guided buyers on property viewings.
- Organized open houses and other events to generate interest in listed properties.
- Developed and maintained relationships with potential buyers and sellers to build a client base.
- Communicated with clients to determine property needs and budget constraints.
- Presented properties to potential buyers and addressed questions.
Customer Service Representative
Biomic Sciences
Charlottesville, VA
08.2018 - 08.2019
- Handled customer inquiries and issues through email/phone.
- Oversaw timely and accurate order fulfillment.
- Addressed customer complaints with efficiency.
- Supported sales team members to drive growth and development.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Dispatcher
Mya Locksmith
Fishkill, NY
01.2017 - 06.2018
- Managed incoming calls efficiently and directed technicians.
- Processed credit card transactions.
- Ordered supplies and equipment.
- Identified locations and needs of callers to accurately send assistance.
- Prepared daily work and run schedules.
Technical Support Agent
Turtle Beach
Valhalla, NY
06.2015 - 06.2016
- Provided customers with troubleshooting support.
- Processed warranty replacements.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Provided assistance to customers via various platforms including phone, email, and live chat.
Education
AAS - Marketing
Westchester Community College
Valhalla, NYSkills
- Proficient in Microsoft Office
- Fleet Dispatch Management
- Prioritization and Scheduling
- Document Organization
- Client Support
- Social media management
- Bilingual/ Spanish
Certification
NY state Real Estate License | 11/01/21 - 01/01/25
Timeline
Receptionist
Darcars Lexus of Mount kisco
12.2021 - 04.2023
Real Estate Agent
William Raveis Real Estate, Mortgage & Insurance
10.2021 - 01.2025
Real Estate Salesperson
Keller Williams Realty Partners
10.2019 - 10.2021
Customer Service Representative
Biomic Sciences
08.2018 - 08.2019
Dispatcher
Mya Locksmith
01.2017 - 06.2018
Technical Support Agent
Turtle Beach
06.2015 - 06.2016
NY state Real Estate License | 11/01/21 - 01/01/25
AAS - Marketing
Westchester Community College
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