AMANDA ROACH
Paducah,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
Paducah, KY
11.2006 - Current
- Obtained signatures for registered, certified and insured mail.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Handled undeliverable mail in accordance with established procedures.
- Provided change-of-address cards and other postal forms upon customer request.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Sold stamps and money orders to mail customers along daily route.
- Used road maps or GPS to verify routes and designated addresses.
- Sorted mail for delivery, arranging mail in delivery sequence.
Bartender/fill in
Cardinal Lanes
Paducah, KY
10.1996 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
Customer Service Supervisor
United States Postal Service, USPS
Paducah, KY
07.2021 - 09.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Established and enforced clear goals to keep employees working collaboratively.
- Input any missing clock rings in payroll
- Completed all security walk through of the facility, vehicles, and gated premises.
- Completed all end of night paperwork
Executive Assistant
American Red Cross
Paducah, KY
06.2005 - 12.2007
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Taught First Aid/CPR courses
- Entered data for certifications, printed out certificates, and mailed to the clients.
- Assembled care bags and packages for victims of a natural disaster or fire.
Assistant Manager
I.K.T. Autoparta
Paducah, KY
09.1998 - 03.2002
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Diploma in Business Management - Business Management
Daymar College- Paducah, Ky
Paducah, KY05.2005
Some College (No Degree) - Accounting
Paducah Community College
Paducah, KYSkills
- Package Scanning
- GPS Use
- Vehicle Inspections
- Mail Sorting
- Schedule Management
- Insured Mail Procedures
- Service Sales
- High-Priority Mail
- Mileage Documentation
- Customer Service
- Written and Verbal Communication
- Dependable and Responsible
- Strategic Planning
- Operations Management
- Inventory Control
- Complex Problem-Solving
- Staff Discipline
- Data Analytics
- Team Building
- Policy Enforcement
- Staff Management
- Business Administration
Timeline
Customer Service Supervisor
United States Postal Service, USPS
07.2021 - 09.2022
Rural Mail Carrier
United States Postal Service, USPS
11.2006 - Current
Executive Assistant
American Red Cross
06.2005 - 12.2007
Assistant Manager
I.K.T. Autoparta
09.1998 - 03.2002
Bartender/fill in
Cardinal Lanes
10.1996 - Current
Diploma in Business Management - Business Management
Daymar College- Paducah, Ky
Some College (No Degree) - Accounting
Paducah Community College