Amanda Roberts
Petal,MS
Summary
Dynamic Team Leader Manager at Tractor Supply with a proven track record in enhancing customer satisfaction and optimizing team productivity. Skilled in workload management and motivated by achieving operational goals. Adept at training staff and resolving issues, ensuring a seamless customer experience while maintaining accurate financial records.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Tractor Supply
Petal, MS
02.2025 - Current
- Led team in achieving operational goals through effective communication and collaboration.
- Trained new team members on company policies and best practices for customer service.
- Coordinated daily tasks to optimize workflow and enhance team productivity.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opening / closing routine with cash register procedures and bank deposits
Secretary/Bookkeeper
Peanuts Towing Service, LLC
Hattiesburg, MS
02.2023 - 06.2026
- Managed scheduling and dispatching of towing services to optimize operational efficiency.
- Maintained accurate records of service requests and billing information for customer accounts.
- Coordinated communication between drivers and clients, ensuring timely updates and service delivery.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Dental Assistant
Dr John Hall, DMD
Hattiesburg, MS
02.2018 - 01.2023
- Assisted in patient setup and comfort during dental procedures.
- Managed sterilization of instruments and maintenance of dental equipment.
- Supported dentist with chairside assistance, ensuring procedural efficiency.
- Coordinated patient scheduling and maintained accurate records within practice management software.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Verified patient insurance eligibility and benefits.
Education
High School Diploma -
Columbia Academy
Columbia, MSAssociate of Science - Dental Assisting
Pearl River Community College
Poplarville, MSAssociate of Science - Marketing Management
Pearl River Community College
Poplarville, MSSkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
Timeline
Team Leader Manager
Tractor Supply
02.2025 - Current
Secretary/Bookkeeper
Peanuts Towing Service, LLC
02.2023 - 06.2026
Dental Assistant
Dr John Hall, DMD
02.2018 - 01.2023
High School Diploma -
Columbia Academy
Associate of Science - Dental Assisting
Pearl River Community College
Associate of Science - Marketing Management
Pearl River Community College