Amanda Rodriguez
Livermore Falls,ME
Summary
Skilled in customer service with a focus on food safety and order accuracy. History of fostering positive customer interactions and maintaining high standards of service. Achievements include improved customer retention and satisfaction rates.
Overview
7
7
years of professional experience
Work History
Dasher
DoorDash
Augusta, Maine
11.2025 - Current
- Responded to customer inquiries and concerns professionally.
- Ensured food safety by handling orders responsibly.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
- Maintained positive relationships with customers to promote further business opportunities.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
- Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
- Provided friendly customer service while interacting with customers during deliveries.
- Followed company policies for delivery procedures consistently.
- Delivered food to customers promptly and efficiently.
Stay at Home Parent
My Kids
Livermore Falls, Maine
05.2019 - 11.2025
- Established routines to create structure and consistency for children.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated effectively with children to teach social skills and problem-solving.
- Organized playdates and social interactions with peers for social development.
- Guided children on proper eating, resting, and restroom habits to promote healthy routines.
- Monitored behavioral issues, providing guidance and conflict resolution support.
- Managed household tasks including meal preparation and laundry.
- Provided nurturing and appropriate environment for children of various ages.
Education
Certified Alcohol And Drug Counselor - Alcohol And Drug Counseling
Intercoast Career Institute
South Portland, ME01-2012
Skills
- Delivery procedures
- Route optimization
- Order verification
- Food safety
- Customer service
- Customer relationship management
- Effective communication
- Problem solving
- Reliability and punctuality
- Good driving record
- Professional appearance
- Quick learner
- Social interaction
Timeline
Dasher
DoorDash
11.2025 - Current
Stay at Home Parent
My Kids
05.2019 - 11.2025
Certified Alcohol And Drug Counselor - Alcohol And Drug Counseling
Intercoast Career Institute