Amanda Rodriguez
Round Rock,TX
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at Hilton Colon. Proven ability to enhance guest experiences through effective communication and multitasking. Skilled in managing reservations and optimizing operational efficiency, consistently contributing to high satisfaction levels and seamless front desk operations.
Overview
8
8
years of professional experience
Work History
Host
Casa Garcia's Mexican Restaurant
Round Rock, TX
11.2025 - 02.2026
- Greeted and seated guests, ensuring positive first impressions and smooth restaurant flow.
- Managed waitlists and reservations using restaurant management software to optimize seating arrangements.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Assisted in training new hosts on customer service protocols and operational procedures.
Manager's Assistant
Centro Comercial San Marino. Guayaquil - Ecuador
Guayaquil Ecuador
04.2021 - 07.2024
- Assisted in daily operations, coordinating schedules and appointments for management team.
- Maintained accurate records of inventory and vendor communications to support procurement processes.
- Developed and implemented filing systems, improving document retrieval efficiency for the department.
- Collaborated with internal teams to ensure seamless communication across departments, enhancing workflow consistency.
Front Desk Receptionist
Hilton Colon. Guayaquil - Ecuador
Guayaquil Ecuador
03.2018 - 07.2020
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming atmosphere.
- Managed incoming calls and inquiries, directing them to appropriate departments efficiently.
- Coordinated reservations and maintained accurate booking records in hotel management system.
- Provided information about hotel amenities, services, and local attractions to enhance guest experience.
- Handled guest complaints and resolved issues effectively, maintaining high satisfaction levels.
- Assisted in administrative tasks such as data entry and filing, supporting front desk operations smoothly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
No Degree - Human Resources Management
Argos
Guayaquil, EcuadorSkills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Adaptable to change
Exceptional communication
Detail-oriented
Timeline
Host
Casa Garcia's Mexican Restaurant
11.2025 - 02.2026
Manager's Assistant
Centro Comercial San Marino. Guayaquil - Ecuador
04.2021 - 07.2024
Front Desk Receptionist
Hilton Colon. Guayaquil - Ecuador
03.2018 - 07.2020
No Degree - Human Resources Management
Argos