Amanda Rogowski

• Worked with multiple e-billing invoice processing sites; Bottomline, Counsellink, Tymetrix, Legal Bill Review
• Oversaw main Collection inbox, processing thousands of emails daily for efficient resolution.
• Managed processing of hundreds of invoices weekly, ensuring timely reductions.
• Submitted hundreds of appeals weekly to clients, facilitating timely resolutions
• Engaged daily with attorneys and legal professionals to facilitate effective communication.
• Communicated with team clearly while maintaining independent workload
• Assumed team lead responsibilities intermittently to facilitate project coordination and team collaboration.
• Supervisors: Corinne Robbins

• Addressed customer needs and resolved food or service issues to enhance overall satisfaction
• Received orders accurately, processed payments, and addressed guest concerns to ensure a positive dining experience
• Managed multiple customer orders during peak hours to maintain service efficiency
• Record customer orders and repeat them back in a clear, understandable manner
• Ensured stock levels were maintained for timely food preparation.
• Communicate clearly and positively with co-workers and management
• Maintained a clean and safe work environment
• Supervisors: Olivia Silverio – (740) 579-1513

• Swapped batteries aboard planes every 48-72 hours for devices used by flight attendants during sales.
• Servicing planes during three peak hours intervals and worked 10 hour shifts
• Serviced devices reported with issues from operations across all planes.
• Maintaining inventory and quality/charge on all devices
• Submitted reports on lost/stolen items and resolved issues alongside daily tracking of serviced devices.
• Working with team members in different airports around the country to ensure all planes' handheld devices were continually serviced
• Navigated airport tarmacs to access necessary equipment
• Escorted outside vendors on airport grounds.
• Adapted to varied schedules, including early morning and night shifts
• Conducted airport walk-throughs to verify functionality of all United technology.
• Replaced and upgraded workstations, printers, kiosks and display monitors
• Worked on our hardware / software upgrade projects
• Installed / upgraded printer software on hundreds of computers
• Used scanners, radios daily to perform work duties
• Contributed to a seven-member contractor team for United Airlines at Dulles Airport.
• Used applications of Microsoft Excel, Word, Outlook daily to perform work duties
• Supervisors: Jose Rivera - jose.a.rivera@united.com (retired); Andrea Heffenfelder andrea.heffenfelder@united.com

• Serviced hundreds of customers and handled hundreds of dollars with attention to detail on a daily basis
• Processed thousands of transactions including on the cash register and credit card machine accurately
• Trusted to open and close the cashiers’ office and transport hundreds of dollars daily to the night drop depository
• Trained five cashiers and eight aids on job procedures over nine hours, enhancing team readiness
• Employed time management skills to effectively serve diverse customer base at park
• Assisted customers in admissions office and concessions area
• Conducted daily inventory counts of hundreds of items to maintain accurate stock levels
• Completed 15 hours of mandatory safety training to ensure workplace compliance
• Supervisor: Sarah Barnett - s.barnett@manassasparkva.gov

• Facilitated evidence destruction of various media types to comply with legal and regulatory requirements
• Assisted with evidence relocation and organization in evidence lockup to ensure proper chain of custody
• Executed scanning of case documents to maintain organized files
• Managed bank records and over 1000 check copies for accurate data entry into Excel
• Assisted IT with factory resting over 500 employee phones
• Completed mandatory online training classes
• Series 0001, GS-04
• Supervisor: Amy Rourke arourke@fbi.gov

• Pulled supporting documents for financial analysis reports reports
• Analyzed wire reports, bank statements, checks, deposits, and account applications to support investigation of Ponzi scheme
• Verified accuracy of final financial analysis reports, ensuring quality and reliability
• Processed bank records and over 2000 check copies for input into Excel, facilitating efficient financial review
• Managed time to work on multiple detailed assignments and met all firm deadlines
• Aided in the investigation of a public corruption case through research and documentation
• Series 0001, GS-04
• Supervisor: Justin Combs justin.combs@ic.fbi.gov

• Updated case records in Excel for tax evasion and drug cases, maintaining precise documentation for ongoing investigations
• Compiled case notes for trial, summarizing key evidence and arguments to support legal proceedings
• Transcribed audio recordings into accurate transcripts, ensuring clarity and adherence to legal standards
• Completed all mandatory online training classes
• Used open source databases
• Position categorized as series 0001, GS-04
• Supervisor: Patrick Mcglennon patrick.mcglennon@ic.fbi.gov (no longer with the agency)

• Attended 24 hours of Forensic Accounting trainings (FACTS) at Quantico
• Organized and inputted bank statement data into Excel spreadsheets for accurate financial analysis
• Initiated learning of BankScan software to enhance data management processes
• Used open source databases (Clear, Accurint, Lexis)
• Assisted in evidence collection during trash pull to support case preparation
• Gathered, copied and scanned case files for trial
• Series 0001, GS-04
• Supervisor: Jonathon Cohen jonathan.cohen@ic.fbi.gov (no longer with the agency)

• Updated case records in Excel for tax evasion and drug cases, maintaining precise documentation for ongoing investigations
• Compiled case notes for trial, summarizing key evidence and arguments to support legal proceedings
• Transcribed audio recordings into accurate transcripts, ensuring clarity and adherence to legal standards
• Completed all mandatory online training classes
• Used open source databases
• Position categorized as series 0001, GS-04
• Supervisor: Patrick Mcglennon patrick.mcglennon@ic.fbi.gov (no longer with the agency)

• Updated case data for fraud and money laundering cases to support ongoing investigations
• Processed bank statements and check copies into Excel to maintain accurate financial records
• Digitized all case files through document scanning to enhance accessibility and organization
• Prepared case notes for trial
• Managed time to work on multiple detailed assignments and met all firm deadlines
• Completed all mandatory online training classes
• Attended mandatory intern briefings for 40+ hours
• Series 0001, GS-02
• Supervisor: James Wood james.wood@ic.fbi.gov (no longer with the agency)

Trained 15 new bank tellers on procedures and policies to ensure compliance and service quality

• Processed hundreds of transactions including opening accounts, withdrawals and deposits over the year to a diverse audience of customers
• Trusted with the responsibility to open and close the bank office
• Persuaded 20 customers to open accounts during grand opening, contributing to initial branch growth
• Created and implemented promotional advertisements to enhance branch visibility and attract customers
• Supervisors: Mr. Doug West doug.west@mpark.net; Ms. Christy Reavis - christy.reavis@mpark.net (no longer employed here)

• Held Secret Clearance during internship
• Sorted, ordered, and filed documents for supervisor to maintain organized records from past 6 months
• Scanned hundreds of documents to clear half dozen file cabinets, enhancing document security
• Coordinated monthly document burn bags for team to ensure secure disposal
• Organized copies and bound booklets for Training with specialized equipment
• Series 0001, GS-01
• Supervisor: Douglas Townsend townsenddd@state.gov