Amanda Roland
Fort Smith,AZ
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
Work History
Analyst II, Accounts Receivables
ArcBest
03.2022 - 05.2025
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
Analyst I, Purchased Transportation
ArcBest
01.2019 - 03.2022
- Oversaw the daily operations of the company's intermodal terminals, ensuring efficiency and smooth logistics.
- Coordinated with internal teams to ensure seamless cargo movement with all correct paperwork
Customer Manager
ArcBest
02.2014 - 01.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution for Amazon Canada.
Replenishment Manager
Sam's Club
01.2013 - 02.2014
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Analyzed historical sales data to identify trends and inform future purchasing decisions, maximizing profitability.
Senior Coordinator
Sam's Club
01.2010 - 01.2013
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Tracked orders and notified customers of status or potential delays.
Manager
Elite Day Spa
01.2007 - 01.2010
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Accounts Receivable Analyst
JB Hunt Transport
01.2005 - 01.2007
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
Customer Service Representative
JB Hunt Transport
05.2000 - 01.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Logistics And Supply Chain Management
University of Arkansas
Fayetteville, AR05-2000
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Timeline
Analyst II, Accounts Receivables
ArcBest
03.2022 - 05.2025
Analyst I, Purchased Transportation
ArcBest
01.2019 - 03.2022
Customer Manager
ArcBest
02.2014 - 01.2019
Replenishment Manager
Sam's Club
01.2013 - 02.2014
Senior Coordinator
Sam's Club
01.2010 - 01.2013
Manager
Elite Day Spa
01.2007 - 01.2010
Accounts Receivable Analyst
JB Hunt Transport
01.2005 - 01.2007
Customer Service Representative
JB Hunt Transport
05.2000 - 01.2005
Associate of Science - Logistics And Supply Chain Management
University of Arkansas
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