Amanda Romero
Albuquerque
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Housekeeper
Casa De Sueno
Albuquerque
06.2025 - 11.2025
- Managed laundry processes, including washing, folding, and organizing linens.
- Utilized cleaning supplies and equipment effectively for various surfaces.
Assistant Manager
Circle k
Albuquerque
01.2024 - 05.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and company policies.
- Ensured compliance with health and safety regulations in store practices.
Call Center Representative
Alorica
Albuquerque
10.2022 - 01.2024
- Resolved service issues using company guidelines and procedures.
- Maintained accurate records of customer interactions and transactions.
- Utilized call center software to track and manage customer requests.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Night Auditor
Howard Johnson hotel
Albuquerque
08.2021 - 09.2022
- Processed guest check-ins and check-outs during evening hours.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with housekeeping to ensure room readiness for guests.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Resolved customer issues quickly while maintaining a high level of professionalism.
Front Desk Agent
Nativo Lodge
Albuquerque
03.2020 - 10.2021
- Greeted guests warmly and provided check-in assistance.
- Managed reservations using property management software efficiently.
- Addressed guest inquiries and resolved issues promptly.
- Maintained lobby cleanliness and organized front desk supplies.
- Answered phones, responded to inquiries, and took messages.
Server
El Charrito Restaurant
Gallup
10.2014 - 03.2019
Education
GED
Gallup, NMSkills
- Laundry management
- Surface cleaning
- Room inspection
- Compliance adherence
- Customer service
- Time management
- Problem solving
- Order accuracy
- Table management
- Food safety
- Cash handling
- Record accuracy
- Hospitality operations
- Financial management
Certification
- Alcohol servers
- Food handlers
Timeline
Housekeeper
Casa De Sueno
06.2025 - 11.2025
Assistant Manager
Circle k
01.2024 - 05.2025
Call Center Representative
Alorica
10.2022 - 01.2024
Night Auditor
Howard Johnson hotel
08.2021 - 09.2022
Front Desk Agent
Nativo Lodge
03.2020 - 10.2021
Server
El Charrito Restaurant
10.2014 - 03.2019
GED