Amanda Ross
Pine Mountain,GA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC. Seeking to advance career and utilize my education to enter the mental health field.
Overview
13
13
years of professional experience
Work History
Front Desk Medical Receptionist
Southeast Brain and Spine Surgery
01.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Medical Unit Secretary
Piedmont Columbus Regional Midtown Campus
01.2021 - 01.2023
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Performed various administrative tasks by filing, copying and faxing documents.
Accounts Receivable Clerk
The Concrete Company
08.2020 - 12.2020
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Insurance Sales Agent
Trey Rhodes State Farm
06.2019 - 07.2020
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Lunchroom Supervisor
Lafayette Christian School
08.2011 - 10.2018
- Monitored food consumption trends among students, making necessary adjustments to menu planning to maintain satisfaction levels.
- Increased student participation in meal programs through creative marketing initiatives aimed at showcasing tasty yet nutritious options available in the cafeteria.
- Addressed any concerns or complaints from students, parents, or staff regarding cafeteria services promptly and professionally.
- Maintained a safe, orderly, and inviting cafeteria environment by upholding strict standards for cleanliness, organization, and decorum among both staff and students.
- Trained cafeteria staff in proper food handling techniques, ensuring compliance with health regulations.
- Managed daily operations for a smooth and timely service of meals to students and staff.
- Implemented new menu items, addressing student preferences and nutritional requirements.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis06.2026
Bachelor of Science - Human Relations
Point University
West Point, GA05.2017
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Information documentation
- Office Administration
Timeline
Front Desk Medical Receptionist
Southeast Brain and Spine Surgery
01.2023 - Current
Medical Unit Secretary
Piedmont Columbus Regional Midtown Campus
01.2021 - 01.2023
Accounts Receivable Clerk
The Concrete Company
08.2020 - 12.2020
Insurance Sales Agent
Trey Rhodes State Farm
06.2019 - 07.2020
Lunchroom Supervisor
Lafayette Christian School
08.2011 - 10.2018
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor of Science - Human Relations
Point University
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