Amanda Roth
Richmond,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Server
Wild Crab Boil
02.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Sales Associate
Tillys
08.2018 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cashier
Richardsons Corn Maze
08.2016 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - Biology
McHenry County College
Crystal Lake, IL05.2025
High School Diploma -
Richmond Burton Community High School
Richmond, IL05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Memory retention
- Cleanliness standards
- Service prioritization
- Order Accuracy
- Team Player
- Adaptable and Flexible
Timeline
Server
Wild Crab Boil
02.2019 - Current
Sales Associate
Tillys
08.2018 - 11.2018
Cashier
Richardsons Corn Maze
08.2016 - 10.2016
Associate of Science - Biology
McHenry County College
High School Diploma -
Richmond Burton Community High School
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