Amanda Roupp
Hastings,FL
Summary
Resourceful, meticulous customer service and accounting professional with 10+ years of experience in strategic problem-solving, customer relationship management, and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy with developed skills that prioritize multi-tasking in fast-paced working environments. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Office Manager
Presto Electrical, LLC
Jacksonville , Florida
2020.08 - 2023.08
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Bookkeeper
BVD Septic, LLC
Jacksonville , Florida
2020.07 - 2023.05
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Managed payroll processing for staff members.
- Reviewed employee expense reports for compliance with company policies and developed internal control procedures to ensure accurate recordkeeping.
- Received and recorded cash, checks and transfers.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Posted journal entries to the general ledger system accurately and timely.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Store Manager
Murphy USA
Des Moines , Iowa
2016.07 - 2020.07
- Responsible for daily operations of a busy C-store in a major metro area
- Ordering of all supplies and merchandise to include age restricted product.
- Store scheduling, hiring and employee management to include staff training and development.
- Inventory management including managing shrink and performing monthly merchandise audits.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Education
Bachelor of Arts - English
Northern Illinois University
DeKalb, IL05.2002
Skills
- Strong Aptitude for Customer Service
- Excellent Communication
- Quality Control
- Regulatory Compliance
- Active Listening
- Microsoft Office
- Computer Skills
- Project Management
References
References available upon request.
Timeline
Office Manager
Presto Electrical, LLC
2020.08 - 2023.08
Bookkeeper
BVD Septic, LLC
2020.07 - 2023.05
Store Manager
Murphy USA
2016.07 - 2020.07
Bachelor of Arts - English
Northern Illinois University
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