AMANDA SALAGEGHEH
Oakland Park ,FL
Summary
Adept at multitasking and exceptional customer service, I elevated guest experiences at Red Lobster by seamlessly managing high-volume dining and ensuring meticulous cleanliness. My leadership in banquet coordination and proficiency in cash handling reflect a strong work ethic and adaptability, significantly contributing to team efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Server
Red Lobster Restaurant
Fort Lauderdale
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Red Lobster Restaurant
Lansing, MI
12.2017 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Chop House
Flint, MI
07.2014 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Ruggeros
Flint, MI
01.2011 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor Of Arts - Fine Arts
University of Michigan - Flint
Flint, MIBachelor Of Applied Science - Psychology
Florida Atlantic University
Boca Raton, FL08.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- High-volume dining
- Wine service
- Banquet Coordination
- Warm and Friendly
- Adaptable and Flexible
- Reliability
- Multitasking
- High Energy and Stamina
- Team Leadership
- Problem-Solving
- Teamwork and Collaboration
- Organizational Skills
- Table Monitoring and Turnover
- Analytical Thinking
Timeline
Server
Red Lobster Restaurant
04.2024 - Current
Server
Red Lobster Restaurant
12.2017 - 03.2024
Server
Chop House
07.2014 - 11.2017
Server
Ruggeros
01.2011 - 10.2017
Bachelor Of Arts - Fine Arts
University of Michigan - Flint
Bachelor Of Applied Science - Psychology
Florida Atlantic University