Amanda Sanders
Nacogdoches,TX
Summary
Achieved high levels of customer satisfaction and loyalty through tailored service and consultative sales techniques. Enhanced operational efficiency in product merchandising and payment processing, contributing to increased sales. Built lasting relationships with clients through exceptional organizational skills and a commitment to confidentiality.
Overview
9
9
years of professional experience
Work History
Retail Associate
Wal-Mart Neighborhood Market
Nacogdoches, TX
11.2023 - Current
- During my time at Wal-Mart I have been able to work and learn 3 different departments:
- OGP- Online Grocery Pickup
- Full filled online grocery orders, dispense the orders to the customer/delivery driver’s vehicles in a timely manner
- Meat and Produce
- Culled, checked in product, broke down the pallets, printed and labeled the meat with sale by dates, scan and label daily sale prices, scan inventory daily for items that were able to go onto the sale’s floor, performed the claims process daily, adjust on hand numbers and performed monthly inventory.
- Overnight Stocker
- As an overnight stocking associate we were responsible for stocking all General Merchandise, Grocery, Dairy, Frozen, and zoning all of these departments before 7am. Each person was responsible for disposing of cardboard and plastics, knowledge of how to make a bale, and using a manual pallet jack.
Bail Agent
Bail America Bail Bonds
Nacogdoches, TX
06.2018 - 11.2023
- Assessed client's to pay fees and honor court's summons and verified that clients appeared for court hearings.
- Scanned documentation and entered information into databases.
- Initiated phone calls to customers for collections and overdue payments.
- Took payments from customers and issued proper receipt documents.
- Secured bonds for defendants by processing payments.
- Paid bonds and submitted documents to court allowing defendants to be released from jail.
- Confirmed defendant appearance in court and tracked movements.
- Performed background checks on defendants.
Key Holder
Dollar General
Nacogdoches, TX
09.2017 - 05.2018
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Compiled weekly monetary reports and records for store managers.
- Operated cash register.
- Maintained store and maintained appearance.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Set up visually appealing promotional displays.
Front Counter Cashier
Walgreens
Nacogdoches, TX
12.2016 - 09.2017
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new team members in cash register operation, stock procedures and customer services.
- Organized register supplies in front end and storage areas.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed sales, returns and exchanges using POS register system.
- Learned roles of other departments to provide coverage and keep store operational.
- Identified customer needs and promoted matching targets to enhance store revenue.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
- Input accurate data to keep inventory accounts current and prevent system discrepancies.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Determined customer needs and made recommendations for product selection.
- Assisted with cleaning and organizing front end and returning shopping carts to corral.
Education
Associate of Science - Medical Billing And Coding
Keiser University
Fort Lauderdale, FL12.2017
Skills
- Oversaw defendant monitoring processes to ensure compliance with legal requirements
- Executed bail bond postings to facilitate timely release of clients from custody
- Executed underwriting processes to assess risk and determine policy eligibility
- Processed credit card transactions efficiently to support customer purchases Assisted in resolving payment discrepancies to enhance customer satisfaction Collaborated with team members to streamline transaction workflows
- Conducted thorough searches of files and records to support team objectives Assisted in organizing and maintaining accurate documentation for easy retrieval Collaborated with colleagues to streamline record-keeping processes
- Administered database maintenance to ensure data integrity and accessibility
- Executed comprehensive background checks to ensure candidate eligibility and compliance
- Generated comprehensive reports to facilitate data-driven decision-making
- Executed thorough information verification processes to ensure data accuracy
Accomplishments
- Boost Customer reviews yearly
Timeline
Retail Associate
Wal-Mart Neighborhood Market
11.2023 - Current
Bail Agent
Bail America Bail Bonds
06.2018 - 11.2023
Key Holder
Dollar General
09.2017 - 05.2018
Front Counter Cashier
Walgreens
12.2016 - 09.2017
Associate of Science - Medical Billing And Coding
Keiser University