Amanda Santos
Sanborn,TX
Summary
Dynamic office manager with a proven track record, excelling in organization and time management. Enhanced clinic productivity through streamlined scheduling and effective staff training. Recognized for superior communication skills and conflict resolution, consistently improving patient satisfaction and operational efficiency. Committed to maintaining high standards in office administration and patient care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Receptionist
Green Ridge Dental Care
San Angelo, TX
05.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Greeted patients warmly, ensuring a positive first impression of the dental practice.
- Handled incoming calls and inquiries, providing accurate information about services offered.
- Processed patient records and insurance information efficiently using electronic health record systems.
- Addressed patient concerns and resolved issues promptly to enhance customer satisfaction.
- Trained new reception staff on office procedures and software tools to ensure consistency in service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Office Manager
Aspen Dental
San Angelo, TX
11.2018 - 05.2023
- Streamlined office operations, enhancing workflow efficiency across departments.
- Managed scheduling and coordination of patient appointments to optimize clinic productivity.
- Oversaw inventory management, ensuring availability of dental supplies while reducing waste.
- Trained and mentored administrative staff, fostering a culture of continuous improvement.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained and exceeded company wide performance metrics.
- Developed and implemented office policies that improved compliance with health regulations.
- Solved problems timely and effectively, ensuring patient satisfaction.
Lead Registered Dental Assistant
Aspen Dental
Lubbock, TX
02.2014 - 11.2017
- Supervised dental assisting team, ensuring adherence to protocols and best practices.
- Coordinated patient scheduling and managed treatment plans to enhance office efficiency.
- Trained new dental assistants on procedures, equipment usage, and compliance standards.
- Implemented infection control procedures, maintaining high standards of patient safety.
- Collaborated with dentists to streamline clinical workflows and improve patient care experiences.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Gathered detailed medical history from patients before beginning any treatment plan which contributed towards more effective treatments.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Participated in continuing education courses to stay current on industry advancements and best practices in dental care.
- Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
- Took dental images following strict patient protection rules, applying lead aprons.
- Handled emergency situations calmly and efficiently, contributing to positive outcomes under pressure.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Dental Assistant
Multiple Providers
Multiple Locations
05.2003 - 02.2014
- Assisted in all general dental and orthodontic procedures.
Education
Dental Assisting - Griscelda
United Education Institute
San Diego, CA05-2003
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Office administration
- File management
- Mail handling
- Multi-line telephone operation
- Typing speed
- Professional demeanor
- Phone etiquette
Certification
- Certified BLS
Timeline
Receptionist
Green Ridge Dental Care
05.2023 - Current
Office Manager
Aspen Dental
11.2018 - 05.2023
Lead Registered Dental Assistant
Aspen Dental
02.2014 - 11.2017
Dental Assistant
Multiple Providers
05.2003 - 02.2014
Dental Assisting - Griscelda
United Education Institute