Amanda Santos
Winter Haven
Summary
Dedicated assistant manager skilled in customer service, team leadership, and problem-solving. Proven track record of enhancing customer satisfaction and streamlining operations to drive efficiency.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Rent King
Avon Park, FL
06.2019 - Current
- Led team in daily operations, ensuring efficient workflow and adherence to company policies.
- Developed training materials to enhance staff performance and operational knowledge.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Analyzed customer feedback to implement service improvements and increase satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Truck Unloader
Fed Ex Ground
Davenport, FL
05.2018 - 05.2019
- Operated conveyor systems to efficiently unload packages from delivery trucks.
- Coordinated team efforts to ensure timely completion of unloading tasks.
- Inspected incoming shipments for damages and discrepancies before processing.
- Implemented safety protocols to maintain a secure working environment during unloading operations.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Sorted and properly arranged items.
- Assisted other team members in navigating large loads.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
Customer Service
Disney
Celebration, FL
04.2017 - 05.2018
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Enhanced member retention through personalized engagement and excellent customer service.
- Managed high call volume while maintaining excellent customer service standards.
- Increased sales by providing exceptional customer service and product knowledge.
- cash handle up to 15,000
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
- Welcomed and greeted guests and delivered outstanding customer service.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
Bell Service
Disneyland Hotel
Celebration, FL
01.2016 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Cleaning Supervisor
Merry Maids
Winter Haven, FL
02.2011 - 07.2013
- Supervised daily cleaning operations, ensuring adherence to quality standards and protocols.
- Trained and mentored staff on effective cleaning techniques and safety procedures.
- Developed and implemented cleaning schedules to optimize efficiency across teams.
- Conducted regular inspections to maintain high levels of cleanliness and client satisfaction.
- Collaborated with management to develop training programs for new hires.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Education
High School Diploma -
Haines City High School
Haines City, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Conflict resolution
- bilingual
- data analysis
- Attention to detail
- flexibility
- computer skills
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Rent King
06.2019 - Current
Truck Unloader
Fed Ex Ground
05.2018 - 05.2019
Customer Service
Disney
04.2017 - 05.2018
Bell Service
Disneyland Hotel
01.2016 - 04.2017
Cleaning Supervisor
Merry Maids
02.2011 - 07.2013
High School Diploma -
Haines City High School