Amanda Saunders
Raleigh,NC
Summary
Customer-focused sales and operations professional with 10+ years of experience across remote call centers, retail management, and business development. Proven ability to manage high-volume inbound and outbound communications, build lasting client relationships, exceed revenue and performance targets, and lead teams in fast-paced environments. Adept at remote collaboration, CRM systems, and delivering exceptional customer experiences. Seeking a full-time, on-site or remote role with standard business hours (8-4 or 9-5).
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Business Development Representative
Jeep Chrysler Dodge City & Pepe Auto Group, Mercedes Benz
Greenwich, CT & Elmsford, NY
- Handled inbound and outbound calls related to vehicle sales, service inquiries, and internet leads
- Qualified prospects and consistently secured firm appointment dates and times
- Entered and maintained detailed customer data within CRM/BDC systems with high accuracy
- Followed dealership and manufacturer scripts while personalizing customer interactions
- Maintained timely follow-up on all leads to maximize conversion opportunities
Clerical/Monitor
Port Chester Public Schools
Port Chester, NY
04.2025 - 11.2025
- Monitor hallways, entrances, and common areas to maintain a safe, orderly school environment and support smooth student movement between classes
- Verify student passes/IDs, assist with attendance-related needs, and redirect students as needed in alignment with school policies
- Provide front-office and clerical support, including answering phones, greeting visitors, filing/scanning, and delivering messages or documents
- Document and report behavioral/safety concerns and collaborate with administrators, security, and staff to de-escalate issues and ensure follow-through
Lead Receptionist
Rye Harrison Veterinary Hospital
Rye, NY
03.2024 - 04.2025
- Managed high-volume inbound calls while maintaining a calm, professional, and empathetic customer experience
- Scheduled appointments, confirmed visits, and coordinated communication between clients and clinical staff
- Accurately documented client information and service details in internal systems
- Served as a primary point of contact, resolving concerns and ensuring client satisfaction
Patient Rapid Response Center Agent
ENT & Allergy Associates
Tarrytown, NY
05.2016 - 11.2017
- Managed large volumes of inbound and outbound calls while meeting quality and performance benchmarks
- Followed established call scripts while adapting communication to individual client needs
- Researched issues, clarified information, and provided effective solutions or next steps
- Built trust-based relationships and consistently delivered positive customer experiences
- Met or exceeded personal and team productivity metrics
District Manager & Store Manager
JW Wireless, Verizon Wireless & AT&T Wireless
Northeast Region / Thornwood, NY
05.2009 - 12.2015
- Recruited, trained, coached, and supervised retail sales teams in 6 high-performing locations
- Oversaw daily operations including sales performance, inventory, cash flow, and customer satisfaction
- Consistently exceeded store sales quotas and performance objectives
- Developed staff through ongoing training and performance feedback, resulting in improved retention
- Implemented sales-tracking tools to improve reporting efficiency and operational accuracy
- Served as escalation point for complex customer issues, ensuring timely resolution
Education
High School Diploma -
Irvington High School
Irvington, NYCertified Nursing Assistant - Nursing
Southern Westchester BOCES
Elmsford, NY12.2011
Skills
- Remote customer support
- Client success management
- Business development strategies
- Lead qualification
- Inbound and outbound call handling
- Sales management
- Accounting oversight
- CRM proficiency
- Data entry accuracy
- Team leadership
- Coaching and mentoring
- Conflict resolution skills
- Customer retention strategies
- Appointment setting and follow-up
- Microsoft Office suite proficiency
- POS systems expertise
Certification
Certified Nursing Assistant
Timeline
Clerical/Monitor
Port Chester Public Schools
04.2025 - 11.2025
Lead Receptionist
Rye Harrison Veterinary Hospital
03.2024 - 04.2025
Patient Rapid Response Center Agent
ENT & Allergy Associates
05.2016 - 11.2017
District Manager & Store Manager
JW Wireless, Verizon Wireless & AT&T Wireless
05.2009 - 12.2015
Business Development Representative
Jeep Chrysler Dodge City & Pepe Auto Group, Mercedes Benz
High School Diploma -
Irvington High School
Certified Nursing Assistant - Nursing
Southern Westchester BOCES