Amanda Savino
Huntington Beach
Summary
Highly customer service-oriented professional with exceptional interpersonal and problem-solving skills. Eager to utilize experience in effectively managing high-volume customer interactions and implementing strategies to enhance overall customer satisfaction within a dynamic and expanding organization. Achievement-oriented team player with a goal to make significant contributions to customer service excellence and drive performance by delivering impactful training and mentorship to new customer service representatives.
Overview
18
18
years of professional experience
Work History
Server/Bartender
24 Carrots Events Catering And Events
05.2020 - Current
- Noted special patron requests and followed up with kitchen to confirm delivery
- Bussed and reset tables to keep dining room and work areas clean
- Collected orders and relayed them to bartenders quickly and accurately
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups
- Inspected dishes and utensils for cleanliness
- Trained new employees to perform duties
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcohol
- Responded to ad hoc cleaning duties at end of shift
Cannabis Delivery Driver
Daba Daba Doo
09.2017 - 03.2021
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Successfully avoided time delivery delays by carefully planning best routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Lead Server
2nd Floor Food Art Drinks
05.2017 - 03.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Trained new employees to perform duties
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing, payment processing and cash management practices
- Oversaw daily operations of service team, delegated tasks and trained new staff
Shift Lead Supervisor/ Budtender
Holy Smokes Church
10.2014 - 01.2017
- Oversaw employee performance, correcteproblems, and increased efficiency to maintain productivity targets..
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Weighed, prepared and packaged different types of products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Completed store opening and closing procedures and balanced tills.
Body Piercer // Front Desk
Lone Star Tattoo
06.2011 - 07.2014
- Participated in industry conferences and workshops, staying current on best practices and trends within the body piercing community.
- Participated in team meetings and staff training sessions.
- Developed and implemented activities to improve clients' quality of life.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out during peak hours or busy seasons.
- Established a welcoming atmosphere within the studio by keeping it clean, organized, and displaying our portfolio proudly.
Shop Manager
Passion City Adult Novelty/ Smoke Shop
02.2008 - 11.2010
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted customers by answering questions and fulfilling requests.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Education
High School Diploma -
Edison High School
Huntington Beach, CACosmetologist License - Cosmetology
Marinello School of Beauty
Fountain Valley, CA04.2015
Skills
- Food Service
- Conflict Resolution
- Complaint Resolution
- Team Player
- Transactions
- Cash Handling
- Staff Training
- Flexible Schedule
- Team Leadership
- Professional
- Courteous
- Time Management
- Attention to Detail
- Problem Solving
- Multitasking
- Sales Techniques
- Customer Satisfaction
- Inventory Management
- Customer Follow-up
- Cleaning Procedures
- Sales Strategy
Timeline
Server/Bartender
24 Carrots Events Catering And Events
05.2020 - Current
Cannabis Delivery Driver
Daba Daba Doo
09.2017 - 03.2021
Lead Server
2nd Floor Food Art Drinks
05.2017 - 03.2020
Shift Lead Supervisor/ Budtender
Holy Smokes Church
10.2014 - 01.2017
Body Piercer // Front Desk
Lone Star Tattoo
06.2011 - 07.2014
Shop Manager
Passion City Adult Novelty/ Smoke Shop
02.2008 - 11.2010
High School Diploma -
Edison High School
Cosmetologist License - Cosmetology
Marinello School of Beauty
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