Amanda Scalia
Hammond,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven Operations Manager with a focus on optimizing customer experience. Excel at completing tasks with high productivity and efficiency, ensuring smooth operational flow and superior service delivery. Skilled in strategic planning, team leadership, and process improvement. Bring valuable soft skills such as communication, problem-solving, and adaptability to excel in dynamic environments.
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
23
23
years of professional experience
Work History
Operations Manager, Customer Experience
Downtown Cleaners
Hammond , LA
07.2013 - 10.2024
- Developed and implemented customer service policies and procedures to improve customer experience.
- Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
- Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
Business Office Coordinator
Dr. David Oubre
Hammond, LA
07.2001 - 07.2013
- Provided administrative and clerical support to the business office.
- Maintained accurate records of all transactions, including accounts receivable, accounts payable, invoices, and payroll.
- Assisted in preparing financial statements and reports for management review.
- Monitored office inventory to maintain supply levels.
- Facilitated communication and coordination between department heads, staff, and external partners.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
Associate of Science - Health Administration
Northshore Technical Community College - Sullivan
Hammond, LA05-2000
Skills
- Staff Development
- Retention management
- Cross-Functional Collaboration
- Account Management
- Customer Service Management
- Administrative Management
- Conflict Resolution
- Revenue Growth
Timeline
Operations Manager, Customer Experience
Downtown Cleaners
07.2013 - 10.2024
Business Office Coordinator
Dr. David Oubre
07.2001 - 07.2013
Associate of Science - Health Administration
Northshore Technical Community College - Sullivan