Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AMANDA SCOGGINS

Franklin,GA

Summary

With a proven track record at Walmart Inc., I excel in enhancing customer satisfaction and operational efficiency. My expertise in team collaboration and attention to detail has significantly reduced case resolution times and improved data accuracy. Skilled in both conflict resolution and data management, I bring adaptability and a results-driven approach to professional environments.

Overview

18
18
years of professional experience

Work History

SAM ACE-ACCOUNT REVIEW

Walmart Inc.
11.2024 - Current
  • Provided guidance and support to team members regarding best practices in assisting customers.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Lead the customer service support team in interacting with customers on escalation issues.
  • Closely reviewed agent email escalations for account closures, and, if necessary, closed accounts based on the intent to defraud Walmart.

Senior Resolution Coordinator

Walmart, Inc.
06.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
  • Collaborated with various departments to resolve complex cases, ensuring a seamless experience for customers.
  • Managed high volumes of cases while maintaining a strong focus on quality assurance and adherence to company policies.
  • Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
  • Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.

Nutrition Specialist

Heard County School System
09.2020 - 10.2023
  • Maintained accurate records of daily meal counts, adhering to strict compliance requirements.
  • Managed inventory effectively, minimizing food spoilage and reducing overall costs.
  • Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
  • Implemented allergy-awareness protocols, ensuring the safety of all students with dietary restrictions or sensitivities.
  • Monitored compliance with federal nutrition standards, ensuring that all meals met mandated requirements while remaining appetizing to students.

Cashier Floor Supervisor

Everything Outdoors
03.2020 - 08.2022
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Increased employee retention by providing ongoing training and support to cashier staff.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
  • Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Data Entry Clerk

Data Plus
08.2007 - 12.2012
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Education

High School Diploma -

Mceachern High School
Powder Springs, GA
05.2003

Some College (No Degree) - Business

Sophia Learning

Skills

  • Attention to Detail
  • Team Collaboration
  • Organizational skills
  • Adaptability and flexibility
  • Professionalism
  • Effective communication
  • Communication skills
  • Decision-making

References

References available upon request.

Timeline

SAM ACE-ACCOUNT REVIEW

Walmart Inc.
11.2024 - Current

Senior Resolution Coordinator

Walmart, Inc.
06.2023 - Current

Nutrition Specialist

Heard County School System
09.2020 - 10.2023

Cashier Floor Supervisor

Everything Outdoors
03.2020 - 08.2022

Data Entry Clerk

Data Plus
08.2007 - 12.2012

High School Diploma -

Mceachern High School

Some College (No Degree) - Business

Sophia Learning

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