Amanda Sells
Urbana
Summary
Dedicated banking professional with over 5 years of experience in banking and customer service. Efficient in transaction processing, cash drawer balancing, and fraud detection, while ensuring compliance with banking policies. Eager to leverage skills to drive operational excellence and foster positive client interactions.
Overview
17
17
years of professional experience
Work History
Senior Teller
Park National Bank
Urbana
05.2022 - Current
- Processed customer transactions with high efficiency and accuracy.
- Provided exceptional customer service in a fast-paced environment.
- Addressed customer requests and questions to enhance overall satisfaction.
- Balanced cash drawer accurately to maintain financial integrity.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, counter checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified fraudulent activity or suspicious behavior; immediately reported it to management.
- Ensured compliance with bank policies and regulations during operations.
- Verified customers' identification to ensure compliance with laws and regulations.
- Collaborated with cross-functional teams to achieve organizational goals.
- Ordered office supplies to ensure operational readiness.
Homemaker
Self-employed
Urbana
01.2012 - 05.2022
- Managed household schedules and coordinated family activities effectively.
- Organized meal planning and grocery shopping, ensuring meals met family dietary needs and preferences.
- Oversaw budgeting and financial planning, maintaining household expenses within set limits.
- Coordinated education and extracurricular activities, fostering children's development through structured engagement.
- Implemented routine maintenance and repairs for a well-functioning home.
- Resolved conflicts and facilitated discussions to promote harmony at home.
- Adapted daily routines to accommodate changing family needs and circumstances.
- Delivered effective education based on sound principles and clear objectives.
Receptionist
Staffmark
Springfield
10.2011 - 01.2012
- Greeted visitors and clients in a professional and welcoming manner.
- Managed incoming phone calls, ensuring timely connection to appropriate personnel.
- Facilitated appointment scheduling and confirmations, improving office coordination.
- Provided administrative support across departments, enhancing overall workflow.
- Assisted with filing, scanning, and organizing important documents.
- Handled incoming mail and packages, distributing them promptly.
- Ensured office cleanliness and organization to promote a productive environment.
Teller
5/3 Bank
Urbana
05.2009 - 10.2011
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer accuracy and balanced daily transactions.
- Balanced cash drawers on a daily basis.
- Provided exceptional service to customers, fostering positive relationships in person and over the telephone.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Promoted bank products and services, contributing to increased customer engagement.
- Ensured compliance with banking regulations and security protocols.
- Verified customers' identification to ensure compliance with laws and regulations.
Education
Some College (No Degree) - Office Management
Eastern Gateway Community College
Steubenville, OHSkills
- Cash handling
- Transaction processing
- Cash drawer balancing
- Fraud detection
- Regulatory compliance
- Banking products knowledge
- Branch operations
- Customer relationship management
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Written and Verbal communication
- Strong work ethic
- Resilience under pressure
- Self-motivation
- Empathy and patience
- Positive attitude
- Microsoft Office
Timeline
Senior Teller
Park National Bank
05.2022 - Current
Homemaker
Self-employed
01.2012 - 05.2022
Receptionist
Staffmark
10.2011 - 01.2012
Teller
5/3 Bank
05.2009 - 10.2011
Some College (No Degree) - Office Management
Eastern Gateway Community College