Amanda Shands
Daleville,AL
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Regional Finance
08.2024 - Current
- Cure accounts, work on loans
Assistant Branch Manager
SMC Covington Credit/1st Heritage
03.2023 - 08.2024
- I am the Assistant Branch Manager working with account to approve loans as well as collections! I am also over insurance claims i work hard to achieve goals
Resolution Agent
Mrs BPO LLC Collection agency
08.2019 - 02.2023
- Worked for Collections For Republic Finance in the Legal Department and Transfered to Mercury Financial (collections for Credit Cards) Ambassador for Mercury Financial as well as a Dedicated Account Specialist
- I work with accounts that are delinquent as well as power of attorneys and charge off accounts worked from home for 3 years
Assistant Manager
Ollie's Bargain Outlet
10.2018 - 04.2019
- Night Manager
Customer Service
Ollie's Bargain Outlet
08.2017 - 10.2018
- Cashier Stocker and Customer Service
Department Supervisor/Customer Service
Toys R Us
08.2015 - 04.2017
Cashier/Customer Service
Toys R Us
06.2016 - 08.2016
- Cashier
Cashier
Liberty Tax Service
01.2015 - 02.2015
Cashier/Customer Service
Dollar General
06.2012 - 01.2015
Cashier/Stocker
Southeast Ga Oil Co
09.2010 - 10.2011
Education
Diploma -
Enterprise High School
Enterprise, AL01.2009
Skills
- Sales
- Typing
- Cold Calling
- Negotiation
- Telemarketing
- Salesforce
- Account Management
- Upselling
- Communication skills
- Quality Assurance
- Management
- Computer skills
- Time management
- Microsoft Excel
- Phone etiquette
- Customer service
- CRM software
- Data entry
- Google Docs
- HIPAA
- Windows
- Call center
- Analysis skills
- Technical support
- Cash register
- Business development
- Conflict management
- Microsoft Office
- QuickBooks
Certification
Life & Health Insurance License, 05/01/24, 08/01/24, Insurance license obtained
Awards
Top Performer/ Top Collector, 06/01/21, Collected over 50k and achieved 95% quality from June-August
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Branch Manager
Regional Finance
08.2024 - Current
Assistant Branch Manager
SMC Covington Credit/1st Heritage
03.2023 - 08.2024
Resolution Agent
Mrs BPO LLC Collection agency
08.2019 - 02.2023
Assistant Manager
Ollie's Bargain Outlet
10.2018 - 04.2019
Customer Service
Ollie's Bargain Outlet
08.2017 - 10.2018
Cashier/Customer Service
Toys R Us
06.2016 - 08.2016
Department Supervisor/Customer Service
Toys R Us
08.2015 - 04.2017
Cashier
Liberty Tax Service
01.2015 - 02.2015
Cashier/Customer Service
Dollar General
06.2012 - 01.2015
Cashier/Stocker
Southeast Ga Oil Co
09.2010 - 10.2011
Diploma -
Enterprise High School
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