Amanda Sherwood
Ellensburg,WA
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Kittitas Valley Community Hospital
Ellensburg, WA
03.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Patient Care Coordinator
Providence Health Care
Spokane, WA
04.2023 - 03.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Food Server Assistant
Hyatt
Cle Elum, WA
12.2019 - 12.2020
- Maintained a clean and organized dining area for improved guest experience.
- Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
- Contributed to increased efficiency by promptly communicating customer orders to the kitchen staff.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in higher customer satisfaction ratings.
Education
Some College - Diagnostic Medical Sonography
Spokane Community College
Spokane, WASome College - Accounting
Central Washington University
Ellensburg, WAHigh School Diploma -
Cle Elum Roslyn High School
Cle Elum06.2022
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
Timeline
Patient Access Representative
Kittitas Valley Community Hospital
03.2024 - Current
Patient Care Coordinator
Providence Health Care
04.2023 - 03.2024
Food Server Assistant
Hyatt
12.2019 - 12.2020
Some College - Diagnostic Medical Sonography
Spokane Community College
Some College - Accounting
Central Washington University
High School Diploma -
Cle Elum Roslyn High School