Amanda Shiflet
Lufkin
Summary
Dynamic leader with a proven track record at Crossmark, adept in staff management and customer service. Excelled in enhancing team productivity by over 20% through effective project planning and complex problem-solving. Skilled in training and mentoring, fostering strong relationships across departments. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Supervisor
Crossmark
03.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Shift Leader
Simple Simons Pizza
07.2019 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Deli Manager
Luckys Stores
01.2017 - 05.2019
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
DELIEVRY DRIVER
Pizza Hut
03.2016 - 01.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
GED -
WINDHAM GED PROGRAM
Overton, TX06-2001
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Relationship building
- Project planning
Timeline
Supervisor
Crossmark
03.2021 - Current
Shift Leader
Simple Simons Pizza
07.2019 - 03.2021
Deli Manager
Luckys Stores
01.2017 - 05.2019
DELIEVRY DRIVER
Pizza Hut
03.2016 - 01.2017
GED -
WINDHAM GED PROGRAM