Amanda Shoffner
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Roanoke Redevelopment Housing Authority
12.2024 - 01.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Leasing Administrator
Liberty Group Ltd
02.2021 - 10.2024
- Increased tenant renewal rates by maintaining open lines of communication and addressing their needs proactively throughout their tenancy period.
- Managed online portals for submitting applications efficiently processing background checks credit reports leading expedited approval decisions.
- Coordinated closely with maintenance teams to ensure timely completion of work orders while minimizing disruptions to tenants'' daily lives.
- Facilitated smooth transitions for new tenants by preparing comprehensive welcome packages containing essential information about the community amenities, rules, and contact information for relevant personnel.
- Improved interdepartmental communication by organizing regular meetings between leasing, management, and maintenance teams to discuss property updates and address any pressing concerns.
- Greeted clients, showed apartments, and prepared leases.
Education
Associate of Applied Science - Medical Assistant
Liberty University
Lynchburg, VACCMA - Medical Assistant
TAP
Roanoke, VA03-2025
Skills
- Administrative support
- Proficient Verbal and Written Communication
- Effective Correspondence Etiquette
- Appointment Coordination
- Medical terminology knowledge
- Clinical documentation
- Venipuncture Skills
- Comprehensive Vital Signs Assessment
- Biological Sample Acquisition and Analysis
- Clinical Office Coordination
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Assistant Property Manager
Roanoke Redevelopment Housing Authority
12.2024 - 01.2025
Leasing Administrator
Liberty Group Ltd
02.2021 - 10.2024
Associate of Applied Science - Medical Assistant
Liberty University
CCMA - Medical Assistant
TAP
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