Amanda Shook
Mount Olive,AL
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 28-year background maintaining customer satisfaction and contributing to company success.
Compassion and loyalty keeps the customer coming back, there is no better feeling than having a clean and beautiful merchandised store for the customers and that feeling has kept me for 28 years. I love what I do and the relationships with the customers that I have built over these years have been a real treasure. I am seeking new challenges and opportunities to grow professionally.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
South Eastern Grocers
11.1996 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Ecommerce Trainer for District.
- Ecommerce District Champion
- Mywellness District Champion
- Proficient in delicatessen, bakery and floral design.
Education
High School Diploma -
Gardendale High School
Gardendale, AL05.1994
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Wedding Floral Design
- Floral shop assistance
- Sales and Marketing
- Plant Care Knowledge
- Customer Orders
- Creative merchandising and display
Timeline
Customer Service Manager
South Eastern Grocers
11.1996 - Current
High School Diploma -
Gardendale High School