Amanda Short
Phoenix,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Illustrator
Self-employeed
01.2020 - Current
- Illustrated a children's book Friendship on the River Rapids
- Commissioned by Life More Abundantly a crisis pregnancy center to create flyers for an event
- Hired to Illustrate another children's book
Fast Food Team Member
Carl's Jr
03.2023 - Current
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Trained newly hired employees on routine tasks and customer service.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Accurately operated cash register to process customer payments.
Education
Homeschooled
Phoenix, AZSkills
- Drive-Thru Operation
- Customer Loyalty
- Teamwork and Collaboration
- Stocking and Replenishing
- Serve Customers
- Cash Register Operations
- Handling Complaints
- Training and Motivation
- Member Support
- Dependable and Cooperative
- Guest Satisfaction
- Strong sense of Customer service
Accomplishments
- Won "Employee of the Month" award within 2 months of working at Carl's Jr
- Efficiently served more than 200 satisfied customers during an average shift at the drive up window.
Hobbies
I reenact as an 18th century British laundress at We Make History events, and interact with around 1500 school kids and teachers
I also sew historical garments for my historical reenacting
I create intricate cake decorations
I draw and paint, both digitally and in traditional mediums
Timeline
Fast Food Team Member
Carl's Jr
03.2023 - Current
Illustrator
Self-employeed
01.2020 - Current
Homeschooled