Amanda Simon
Las Vegas,NV
Summary
Office professional with comprehensive background in administrative support and office management. Proven ability to enhance operational efficiency and ensure smooth workflow. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, document management, and customer service, working with Qmatic when helping customer's, and crisis management.
Overview
11
11
years of professional experience
Work History
Legal Office Specialist II
Clark County
500 S. Grand Central Pkwy, 3rd Floor PO Box 551791
12.2024 - Current
- Perform difficult, complex, technical and/or specialized confidential legal office support work, which may require the exercise of independent judgment, the application of technical skills, or a knowledge of detailed or specialized activities related to the department to which assigned.
- Research and assembles information from a variety of sources for the completion of forms or the preparation of reports; makes arithmetic and statistical calculations. Provides information to the public or to County staff that requires the use of judgment and the application of policies, rules or procedures. Organizes, maintains and purges various departmental or court files.
- Type correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a typewriter or computer. Proofreads and checks typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.
- Serve as clerk in family court including contacting and scheduling attorneys who sit as referees, preparing cases and ensuring paperwork is accurate and complete, preserving evidence, typing court orders and instructions.
- Enter and retrieves data and prepares reports using a computer; reviews such reports for accuracy and makes corrections as required; may access statewide confidential computer data networks. Receives and processes fees, fines and other monies; prepares receipts and balances such money. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Acts as receptionist and receives and screens visitors and telephone calls and directs the caller to the proper person or personally handles the call; operates standard office equipment.
- Train others in work procedures or provide lead direction to other support staff.
- Developed personalized intervention plans to address individual client challenges effectively.
- Deescalated potentially dangerous situations involving clients in crisis, minimizing risks to all parties involved.
- Connected clients with appropriate resources such as housing assistance, financial aid, or mental health services based on individual needs assessment results.
Legal Office Assistant II
Clark County
Las Vegas
10.2016 - 12.2024
- Processed and prepared various legal documents with use of Microsoft Word including court calendars, court orders, booking slips, and criminal records for record maintenance
- Verified, coded, edited, entered, and retrieved legal data using computer systems, following established formats and maintaining access to confidential statewide data files
- Uses Excel to track and log incoming court hearing request
- Reviewed legal court documents, arrest records, and probation reports to identify inaccuracies and inconsistencies, notifying appropriate staff and participating in problem resolution
- Checked court and legal documents for proper authorization, obtaining missing signatures and referring documents to appropriate staff
- Compiled data from multiple sources to complete and process legal forms, documents, and reports according to established procedures
- Typed correspondence via Microsoft Outlook, reports, forms, and specialized documents related to organizational unit's functions from drafts, notes, or dictated tapes
- Entered and retrieved information from computer systems and processed fees, fines, and other monies via POS systems
- Prepared receipts and balanced money received, contributing to unit's efficiency and effectiveness by offering suggestions and participating as active member of work team
- Performed general office support activities such as opening and distributing mail, processing outgoing mail, receiving and processing fees, fines, or other monies, and ordering office supplies.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Coordinated with multidisciplinary teams to provide comprehensive care and resources for clients in distress.
Front Desk Receptionist
Selling Source LLC
Las Vegas
09.2015 - 10.2016
- Greeted and welcomed all clients entering establishment, assessed nature and purpose of visit, and directed or escorted them to specific destinations
- Operated telephone switchboard to answer, screen, or forward calls, provided information, took messages, and scheduled appointments
- Managed and ordered office and kitchen supplies
- Processed and prepared memos, correspondence, and other documents or reports
- Restocked coffee station, dishwasher, and employee kitchen; sent faxes, restocked copy paper, and retrieved and routed incoming voice-mails
- Handled input of guests into building security system, collected, sorted, distributed, or prepared mail, messages, or courier deliveries
- Maintained accurate records on company postage
- Assisted with other projects such as accounting, marketing compliance, and envelope stuffing for employees
- Provided additional office support as directed by Executive Assistant.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Managed high-volume inbound calls, ensuring customer satisfaction and efficient issue resolution.
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV, United StatesBusiness Admin -
Job Crops
San Diego, CASkills
- Legal Compliance
- Fast Learner
- Legal Document Preparation
- Microsoft Office
- Writing and editing
- Organizational Efficiency
- Exceptional telephone etiquette
- Efficient multi-tasker
- Problem-solving capacity
- Issue resolution
- Critical Thinking
- Data Entry
- Emotional awareness
- Data Collection
- Maintain Confidentiality
- High Stress Management
- De-escalation techniques
- Customer Service
- Crisis management
- Call center experience
Timeline
Legal Office Specialist II
Clark County
12.2024 - Current
Legal Office Assistant II
Clark County
10.2016 - 12.2024
Front Desk Receptionist
Selling Source LLC
09.2015 - 10.2016
High School Diploma -
Bonanza High School
Business Admin -
Job Crops