Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Smearman Hall

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Sales Manager

Sugar and Sol
02.2018 - 02.2019
  • Sugar waxing (hair removal)
  • Airbrush tanning
  • Selling tanning bed packages and tanning products
  • Teeth whitening
  • Opening store
  • Closing store
  • Cleaning and sanitizing tanning beds
  • Closing store
  • Accepting and processing payments

Customer Service Lead

Molina Healthcare
04.2016 - 03.2018
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Sales Manager

Nebo Tools
01.2014 - 03.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Customer Service/Administrative Assistant

Kittrich Corporation
07.2014 - 08.2014
  • Reduced response times by effectively prioritizing tasks based on urgency and complexity of the customer''s needs.
  • Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
  • Assisted in training new team members on company policies, software applications, and best practices for exceptional customer service.
  • Ensured confidentiality of sensitive information while handling account-related queries from customers.

Education

High School Diploma -

Somerset High School
Bellflower Ca
2004

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance

Timeline

Sales Manager

Sugar and Sol
02.2018 - 02.2019

Customer Service Lead

Molina Healthcare
04.2016 - 03.2018

Customer Service/Administrative Assistant

Kittrich Corporation
07.2014 - 08.2014

Sales Manager

Nebo Tools
01.2014 - 03.2016

High School Diploma -

Somerset High School
Amanda Smearman Hall