Amanda Smearman Hall
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Manager
Sugar and Sol
02.2018 - 02.2019
- Sugar waxing (hair removal)
- Airbrush tanning
- Selling tanning bed packages and tanning products
- Teeth whitening
- Opening store
- Closing store
- Cleaning and sanitizing tanning beds
- Closing store
- Accepting and processing payments
Customer Service Lead
Molina Healthcare
04.2016 - 03.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Sales Manager
Nebo Tools
01.2014 - 03.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Service/Administrative Assistant
Kittrich Corporation
07.2014 - 08.2014
- Reduced response times by effectively prioritizing tasks based on urgency and complexity of the customer''s needs.
- Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
- Assisted in training new team members on company policies, software applications, and best practices for exceptional customer service.
- Ensured confidentiality of sensitive information while handling account-related queries from customers.
Education
High School Diploma -
Somerset High School
Bellflower Ca 2004
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Timeline
Sales Manager
Sugar and Sol
02.2018 - 02.2019
Customer Service Lead
Molina Healthcare
04.2016 - 03.2018
Customer Service/Administrative Assistant
Kittrich Corporation
07.2014 - 08.2014
Sales Manager
Nebo Tools
01.2014 - 03.2016
High School Diploma -
Somerset High School