Amanda Smiley

Centralia,WA

Summary

Dedicated and compassionate case manager 6 years experience providing direct services, case management, and service navigation for individuals with diverse and complex needs. Skilled in working collaboratively across teams and agencies to provide high quality, client centered care. Eager to expand my professional skillset, and grow into leadership roles that support my community, this agency, and create a lasting change.

Overview

years of professional experience

Work History

Case Manager

Area Agency on Ageing LMT

08.2023 - Current

Complete comprehensive assessments and in-depth interviews to evaluate client strengths, needs, and supportive resources.
Develop and modify individualized service plans to meet needs in a community setting.
Provide case management functions such as client advocacy, consults, tech support, service referral's, assistance with care, crisis intervention, and family support.

Residential Rehabilitation Counselor- Intern

Maple Lane- DSHS

04.2023 - 07.2023

Contributed to informal counseling, individually and in groups
Collaborated in treatment teams for individual residents
Shadowed forensic evaluations for competency
Utilized deescalation techniques in response to problematic behaviors

Case Manager II

The Salvation Army

01.2021 - 07.2023

Managed a $4.2 million eviction prevention grant program
Conducted 1:1 assessments with up to 30 families weekly.
Created a network of collaboration between social service agencies within the community.
Completed thorough documentation, and accurate historical records for all clients.

Education

Bachelor of Science - Behavioral Healthcare

Centralia College

Centralia, WA

06-2023

Skills

Excellent written and oral interpersonal communication
Sound Judgement and Professionalism working with Community
Strong understanding of agency operations and political landscape impacting service delivery
Highly organized & proficient in software and tech

Experienced in overseeing grant funding, invoicing, and regulatory reporting
Experienced in providing immediate support and de-escalating volatile situations
Promoting a team- centered work environment
Mental Health and Behavioral Health Expertise

Personal Community Work

Guardian Friends of Lewis County- Non-Profit - Fundraise to support foster youth in overcoming barriers to stability and success.
Lewis County Youth Association- Non-Profit - Fundraise and support youth in justice system in overcoming barriers to stability and success.
Facilitate a 12 person book club, managing schedules, guiding discussions, and promoting inclusive participation.

Timeline