Amanda Smith
Harleton,TX
Summary
My objective is to obtain a long-term career path with a professional experience. I am seeking a position in customer service, or office administration. I have exemplary customer service experience, and exceptional work ethic. I am also proficient with problem solving and critical thinking on any task
Overview
10
10
years of professional experience
Work History
Receptionist
Hallsville Medical Clinic
Hallsville Tx
08.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Senior Administration Assistant
Christus Health
Marshall Texas
12.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Receptionist
Hallsville East Elementary
08.2021 - 12.2023
- My responsibilities include operating multi-line telephone system to independently handle over calls each day
- Welcoming all visitors with friendly greeting, answering general questions, gathering nature of visit and directing to specific offices
- Directing incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers’ needs
- As well as giving clerical support to company employees by copying, faxing and filing documents
- While multitasking and mainting other daily responsibilities
Customer Service Representative
Copeland Insurance Group
01.2018 - 04.2021
- My responsibilities included answering phones, scheduling appointments, processing applications on behalf of Insurance agents
- I also was responsible for ordering supplies for the office from various insurance carriers on behalf of all agents
- I then created spreadsheets that display sales data pertaining to sales and product information
- I also handled schedule maintenance for company vehicles and office per management
- I am proficient in Microsoft office, outlook, copier, and printer operations
Receptionist
Texas Farm Bureau
08.2016 - 10.2017
- As a receptionist for Texas Farm Bureau, I was responsible for; greeting customers in a welcoming manner, composing quotes for home and auto insurance policies, balancing end-of-day payments, and answering a multi-line phone system
Receptionist
Allstate Insurance Company
11.2014 - 09.2015
- My primary responsibilities included; accepting and processing payments from customers, exemplifying utmost customer service at all times, providing current and potential customers with home and auto insurance policy quotes, answering a multi-line phone system, and other duties as assigned
Education
Phlebotomy Certificate - undefined
Tyler Junior College
Tyler, Tx06.1994
Highschool Diploma - undefined
Pine Tree Highschool
Longview, Tx05.1994
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Documentation and reporting
- Service-oriented mindset
Timeline
Receptionist
Hallsville Medical Clinic
08.2024 - 12.2024
Senior Administration Assistant
Christus Health
12.2023 - 08.2024
Receptionist
Hallsville East Elementary
08.2021 - 12.2023
Customer Service Representative
Copeland Insurance Group
01.2018 - 04.2021
Receptionist
Texas Farm Bureau
08.2016 - 10.2017
Receptionist
Allstate Insurance Company
11.2014 - 09.2015
Phlebotomy Certificate - undefined
Tyler Junior College
Highschool Diploma - undefined
Pine Tree Highschool