Amanda Smith
Jimmy Neno’s
Sharpsville,PA
2026
years of professional experience
Accomplished manager with a strong focus on operational efficiency and exceptional service delivery. Expertise in fostering teamwork and enhancing employee engagement, aimed at driving organizational success and customer loyalty.
Work History
Manager, Bartender, Server
- Oversaw daily operations to ensure efficient service and optimal guest satisfaction.
- Managed inventory, reducing waste through effective stock control practices.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented new scheduling systems to enhance staff productivity and morale.
- Coordinated special events, ensuring seamless execution from planning to completion.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Developed training programs that increased team performance and retention rates.
- Fostered a positive work environment, encouraging teamwork and collaboration among staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Prepared and served alcoholic and non-alcoholic beverages efficiently.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Engaged with customers to provide personalized service and build rapport.
- Collaborated with kitchen staff to coordinate food and beverage orders seamlessly.
- Trained new bartenders on techniques, drink recipes, and safety protocols.
- Implemented strategies to reduce waste and optimize ingredient usage effectively.
- Monitored compliance with health and safety regulations throughout service shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Bartender, Server
4 Months- Prepared and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure efficient operation.
- Managed cash register operations, processing customer payments accurately and efficiently.
- Assisted with inventory management, tracking supplies to minimize waste and ensure availability.
- Provided exceptional customer service, resolving issues promptly to maintain satisfaction.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Accurately processed orders using point-of-sale system to ensure timely food and beverage delivery.
- Upsold daily specials and promotions, contributing to increased sales revenue through effective communication skills.
- Monitored table turnover rates, optimizing seating arrangements for maximum guest satisfaction and retention.
- Developed strong rapport with regular customers, fostering loyalty through personalized service experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
C.C.A., Clerk, Supervisor, Postmaster
10 Years 4 Months- Processed incoming and outgoing mail using automated sorting systems.
- Assisted customers with inquiries and provided information about postal services.
- Maintained accurate records of mail deliveries and shipments.
- Collaborated with team members to ensure efficient workflow during peak times.
- Handled cash transactions and balanced cash drawers at the end of shifts.
- Trained new clerks on operational procedures and customer service standards.
- Implemented process improvements that enhanced mail distribution efficiency.
- Monitored inventory levels for office supplies, ensuring timely replenishment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Maintained up-to-date employee records to assist in human resources planning.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Assisted in budget preparation to ensure financial efficiency within department.
- Optimized office space usage, arranging workstations to maximize productivity.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Supervised daily operations ensuring timely mail processing and delivery.
- Conducted performance evaluations to identify training needs and improve team effectiveness.
- Implemented new procedures for tracking inventory and managing supplies.
- Maintained accurate records of employee attendance and performance metrics.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed daily operations to ensure timely processing of mail and packages.
- Supervised staff, providing training on postal regulations and customer service standards.
- Coordinated with local businesses to streamline mailing services and improve client relations.
- Oversaw inventory management of postal supplies, ensuring availability for operational needs.
- Enforced compliance with safety protocols to maintain a secure work environment for employees and customers.
- Led community outreach initiatives to promote postal services and increase public engagement.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Reduced wait times for customers through efficient queue management strategies during peak hours.
- Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Documentation and reporting
Relationship building
Operations management
Customer relationship management (CRM)
Staff development
Performance management
Shift scheduling
Sales techniques
Policy implementation
Conflict resolution
Schedule preparation
Sales management
Performance evaluations
Budget control
Financial management
Expectation setting
Emergency response
Expense tracking
Lead generation
Safety procedures
Employee onboarding
Coaching and mentoring
Work prioritization
Policy and procedure development
Inventory management
Recruiting and interviewing
Computer skills
Problem resolution
Adaptability and flexibility
Multitasking
Attention to detail
Hiring and training
Managing operations and efficiency
Timeline
Bartender, Server
Jimmy Neno’s
04.2025 - 08.2025Read More
C.C.A., Clerk, Supervisor, Postmaster
United States Postal Service
04.2015 - 08.2025Read More
Manager, Bartender, Server
Eagle Grille and Tavern
Read More
Sharpsville Area High School
High School Diploma
Read More