Fallon Silva
Seattle,WA
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Rock Box and Buzz's Original Steakhouse. Excelled in enhancing customer satisfaction and loyalty, while training staff to improve service delivery. Skilled in time management and decision-making, achieving tasks efficiently. Demonstrated ability to manage finances and inventory, ensuring accuracy and minimizing loss.
Overview
22
22
years of professional experience
Work History
Manager, Bartender, Server
Rock Box
07.2013 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained and cross trained new and current staff.
- Accomplished multiple tasks within established timeframes.
- Organizing paperwork and money deposits after each shift.
Head Bartender, Server
Buzz's Original Steakhouse
06.2003 - 05.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
High School Diploma -
J.B Castle High School
Kaneohe, HI06-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager, Bartender, Server
Rock Box
07.2013 - 12.2024
Head Bartender, Server
Buzz's Original Steakhouse
06.2003 - 05.2013
High School Diploma -
J.B Castle High School
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