Amanda Snedden
Westerville,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced in upselling items with driven approach.
Overview
2
2
years of professional experience
Work History
Server/Bartender
Flanagan's Pub
10.2021 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upheld strict regulations for safe alcohol service and food safety.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05.2020
Skills
- Guest Engagement
- Item Promotion
- Suggestive Selling
- Cash Handling
- Sales Techniques
- Service Prioritization
- Relationship Management
- Food Safety Understanding
- Basic Accounting
- Food Preparation
- Classic Cocktails
- Staff Management
- Complex Problem-Solving
- Hospitality Service Expertise
Timeline
Server/Bartender
Flanagan's Pub
10.2021 - Current
High School Diploma -
Gahanna Lincoln High School
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