Amanda Snyder
Chico,CA
Summary
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment. Handled tenant relations, property maintenance, and lease administration. Utilizing strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
WinCo Foods
01.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Assistant Property Manager
Chico College Apartments
09.2020 - 07.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Customer Service Representative
United Health Care
01.2009 - 01.2015
- Participated in a three month training on insurance billing, retirement plans for varied large corporations computer knowledge and customer service
- Worked the floor answering insurance questions and deductible information for customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Program Assistant for Northern California and Bay Area Regions
California Health Collaborative
01.2008 - 01.2009
- Assisting the Health Educators and Clinical Nurses in both regions
- Preparing and creating letters for mass mailing, educational binders and folders for the providers
- Creating databases for both regions, filing and answering phones
- Data entry
- Organizing trips, teleconferences, and meetings
- I am responsible for all monthly reports and the Impress account
Receptionist - Front Desk
Digestive Disease Associates
01.2004 - 01.2008
- Answering multiple phone lines, data entry of patient information and insurance, faxing, medical records, scheduling procedures, assisting doctors when needed, filling in for supervisor when needed, filing, calling in prescriptions, and customer service
Delivery Coordinator
Robert's Drug Store
01.2002 - 01.2004
- Coordinated prescription deliveries for customers and hospice patients, worked the front counter when needed, opened and closed registers, data entry, inventory and ordering of all ostomy supplies, answering multiple phone lines, and customer service
Education
Nursing program -
Butte Community College
01.2013
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer focus
Timeline
Customer Service Cashier
WinCo Foods
01.2024 - Current
Assistant Property Manager
Chico College Apartments
09.2020 - 07.2023
Customer Service Representative
United Health Care
01.2009 - 01.2015
Program Assistant for Northern California and Bay Area Regions
California Health Collaborative
01.2008 - 01.2009
Receptionist - Front Desk
Digestive Disease Associates
01.2004 - 01.2008
Delivery Coordinator
Robert's Drug Store
01.2002 - 01.2004
Nursing program -
Butte Community College
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