Amanda Spaulding
Kermit
Summary
Detail-oriented Patient Access Representative skilled in HIPAA compliance, multitasking, and relationship building. Proven ability to enhance patient experiences through effective communication and problem-solving.
Compassionate healthcare professional with a strong background in patient registration and insurance verification. Known for streamlining processes and improving operational efficiency, dedicated to delivering high-quality patient care and support.
Dedicated and organized Patient Access Representative with expertise in managing patient interactions and ensuring compliance with healthcare regulations. Committed to enhancing patient satisfaction and fostering strong relationships through empathetic communication.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Valley Health
Huntington, WV
06.2025 - Current
- Assisted patients with registration and insurance verification processes.
- Managed incoming calls, addressing inquiries and scheduling appointments efficiently.
- Collaborated with healthcare providers to ensure accurate patient information entry.
- Utilized electronic health record systems for data management and retrieval tasks.
- Provided exceptional customer service to enhance patient experiences and satisfaction.
- Adapted to changing workflows while maintaining attention to detail in documentation.
- Supported administrative tasks by organizing patient files and maintaining confidentiality.
- Contributed to team efforts in streamlining access processes for improved operational efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
Personal Caregiver
Palco
Huntington, WV
01.2023 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health and well-being, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and medical staff.
- Implemented safety protocols to ensure a secure environment for clients.
- Coordinated transportation for clients to appointments and social activities, enhancing community engagement.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Managed medication schedules, ensuring timely administration and adherence to prescriptions.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided basic grooming and hygiene assistance to patients.
Personal Caregiver
Public Partnerships
Huntington,WV
01.2018 - 01.2023
- Trained new caregivers on best practices for personal care and client interaction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.
- Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients in maintaining independence through consistent support and encouragement.
- Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Provided emotional support for clients during difficult times, fostering trust and strong rapport.
Education
High School Diploma -
Tug Valley High School
Naugatuck, WV05-2003
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Relationship building
- Payment processing
- Conflict resolution
- Eligibility determination
- Insurance billing
- Patient education
- Information collection
- Referral coordination
Timeline
Patient Access Representative
Valley Health
06.2025 - Current
Personal Caregiver
Palco
01.2023 - Current
Personal Caregiver
Public Partnerships
01.2018 - 01.2023
High School Diploma -
Tug Valley High School