Amanda Spencer
Antioch,TN
Summary
Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges. With 20 years in Warranty industry. Committed with demonstrated success in sales, customer relations and prospecting.
Overview
20
20
years of professional experience
Work History
Senior Account Executive
Old Republic Home Protection
04.2014 - Current
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Brought in over $16 in revenue while managing accounts.
- Prepared documentation, finalized sales and maintained records.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Set and monitored sales targets and identified potential customers.
- Networked at events and prospected for new customers with diverse strategies.
- Increased revenue by communicating payment changes and product updates to customers.
- Analyzed key competitors to respond to competitive threats.
- Secured new accounts to increase company revenue and drive market share.
Sales Service Coordinator
Old Republic Home Protection
03.2009 - 04.2014
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Researched client requests to create best possible solutions for diverse needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Account Manager
Blue Cross Of California
09.2003 - 03.2009
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Education
No Degree - Insurance And Sales
San Francisco City College
06.2003
Skills
- Pipeline Development
- Budget Development
- Account Planning
- Relationship Building
- Lead Generation
- Product and Service Expertise
- Account Management
- Client Relationship Management
- Budget Management
- Customer Service
- Appointment Setting
- Multitasking and Organization
- Territory Development
- Sales Target Monitoring
- Customer Relationship Development
- Goals and Performance
- Database Management
- Territory Management
- Sales Reporting
- Demonstrations and Presentations
Accomplishments
Most growth by any territory 2017
Most growth by any territory 2020
Most growth by any territory 2021
Affiliate of the Year 2017.
Ranked top 10 consistently since start of sales job
Timeline
Senior Account Executive
Old Republic Home Protection
04.2014 - Current
Sales Service Coordinator
Old Republic Home Protection
03.2009 - 04.2014
Account Manager
Blue Cross Of California
09.2003 - 03.2009
No Degree - Insurance And Sales
San Francisco City College