AMANDA SPENCER
Buffalo,NY
Summary
Well-rounded bartender committed to providing guests with genuine hospitality and delivering exceptional services in the bar area. Talented and skilled multitasker, comfortable juggling competing priorities. Diligent worker, known for effectively managing bar operations and ensuring exceptional customer service. Successfully led shifts, trained staff, and maintained inventory. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Bartender Shift Manager/ Server
Jokers Bar
Lackawanna
08.2024 - Current
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Bartender
Strohs On The Lake
Angola, NY
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
The Spot on the Lake
Dunkirk, NY
10.2023 - 05.2024
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Arranged bottles and glasses behind bar to make attractive displays.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Collected and organized daily till totals and tips.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted frequent visitors by name and explained new promotions.
Bartender
Sportsman's Restaurant
Irving, NY
09.2021 - 09.2022
- Provided drink suggestions to customers based on their preferences.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Arranged bottles and glasses behind bar to make attractive displays.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleansed glasses with sanitizing solution after each use.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Bartender
Coughlans Pub
Fredonia, NY
09.2019 - 01.2021
- Provided drink suggestions to customers based on their preferences.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Arranged bottles and glasses behind bar to make attractive displays.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted frequent visitors by name and explained new promotions.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
Bartender
Heenans Irish Pub
Fredonia, NY
02.2018 - 06.2018
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided drink suggestions to customers based on their preferences.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Arranged bottles and glasses behind bar to make attractive displays.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleansed glasses with sanitizing solution after each use.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Science - Psychology
State University of New York At Fredonia
Fredonia, NY05.2022
Skills
- Food Running
- Basic Accounting
- Beverage Preparation
- Health Codes Compliance
- Cocktail List Development
- New Hire Training
- Engaging Personality
- Bar Service Preparation
- Professional Appearance
- Cash and Credit Transactions
- Maintaining a Clean Bar
- Complex Problem-Solving
- Excellent Judgment
- Outgoing Personality
Timeline
Bartender Shift Manager/ Server
Jokers Bar
08.2024 - Current
Bartender
Strohs On The Lake
03.2024 - Current
Bartender
The Spot on the Lake
10.2023 - 05.2024
Bartender
Sportsman's Restaurant
09.2021 - 09.2022
Bartender
Coughlans Pub
09.2019 - 01.2021
Bartender
Heenans Irish Pub
02.2018 - 06.2018
Bachelor of Science - Psychology
State University of New York At Fredonia