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AMANDA SPENCER
Aurora,CO
All progress takes place outside the comfort zone.
Michael John Bobak
Summary
Hands-on Project Manager and Data Analyst recognized for flawless execution and finding solutions to complex problems. Over a decade of experience in the HRIS industry conducting analysis, research, and system configurations to create solutions to common business problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
10
years of professional experience
Work History
G&A Partners
BUSINESS ANALYST
10.2020 - 07.2023
Job overview
- Facilitated new client configurations in Kronos Workforce Ready TLM Timekeeping System
- Conducted testing of the configuration to ensure a seamless user experience
- Held Business Requirement, configuration review and training calls with clients, client managers and employees
- Delivered comprehensive support for new and existing clients
- Identified, documented, and implemented process improvements
- Modified existing client setups for accuracy, consistency, and compliance
- Updated and created system profiles to meet state compliance standards
- Verified PTO plans for setup and conducted audits for plans not working as intended.
Amplify HR Management
DIRECTOR OF CLIENT SYSTEMS
01.2018 - 08.2020
Job overview
- Led all client implementations and payrolls, including ongoing maintenance as the only operations employee for the first nine months of business
- Developed processes, standard operating procedures (SOPs), client forms, and guides
- Implemented Time and Labor setup, training, and ongoing support on TimeClock Plus TLM System
- Verified PTO plans for setup and conducted audits for plans not working as intended
- Established blended overtime processing for all clientele and standardized new client setup for compliance
- Introduced a new onboarding system, and created guides and training materials
- Guaranteed that internal IT needs were met, and explored new technologies to increase efficiencies and productivity.
CoAdvantage
IMPLEMENTATION SYSTEMS TEAM LEAD
01.2017 - 12.2017
Job overview
- Managed, configured, and supported the largest client implementation in the company's history, including over 2000 worksite employees, multi-state locations, and monthly location acquisitions
- Led the Systems Team, providing exceptional assistance and support to internal and external staff
- Conducted training and development of employees to ensure accurate configurations, compliance, and best practices
- Headed team meetings to identify needs and strategize for continuous process improvement
- Created training guides and SOPs for best practices and processes.
CoAdvantage
TIME & LABOR MANAGEMENT SUPPORT SPECIALIST
05.2016 - 01.2017
Job overview
- Facilitated new client configurations in Kronos Workforce Ready TLM Timekeeping System
- Conducted testing of the configuration to ensure a seamless user experience
- Held Business Requirement, configuration review and training calls with clients, client managers and employees
- Provided support for new and existing clients
- Modified existing client setups for accuracy, consistency, and compliance.
CoAdvantage/Discovery Outsourcing
IMPLEMENTATION SYSTEMS SPECIALIST
03.2013 - 07.2016
Job overview
- Facilitated new client system configurations in HRIS and internal technology systems setups
- Completed data entry and employee maintenance in HRIS accurately and promptly
- Ensured the onboarding system functioned properly for new and existing clients, including testing, maintenance, and guidance
- Troubleshot and escalated errors in all systems and handled escalations from Payroll, HR, and Benefits departments
- Supported Implementation Field Managers with various systems tasks, audits, and employee/client support
- Provided onboarding and benefits assistance/training for client employees
- Created internal SOPs and client/employee guides
- Conducted training for members of the Implementation team
- Assisted in training of new technology for Payroll, HR, and Benefits departments.
Education
Arapahoe Community CollegeLittleton, CO
GED
09.2002
Skills
- Knowledgeable in HRIS systems: HRP Back Office, HRP Web, Prism HR, Kronos SaaSHR, TimeClock Plus, and Open Notus/Prism
- Ten years experience in Professional Employment Organizations; Diverse skills including Payroll Compliance, Payroll processing, Payroll Taxes, Risk Management, Benefits Administration, Client Onboarding, and Time and Labor Management
- Exceptional multitasking and quick learning abilities
- Works effectively both independently and in team settings
- Proficient in Microsoft Office Suite
- Requirements Gathering
- Business Planning
- Internal Auditing
- Data Analysis
- Business Process Improvement
- CRM Systems
- Project Management
- Human Resources Information Systems (HRIS)
- Process Optimization
- Operations Management
- Training development
- File and records management
- Teamwork and Collaboration
- Dependable and Responsible
- Active Listening
- Critical Thinking
- Excellent Communication
- Documentation Management
- Multitasking Abilities
- Problem-Solving
- Attention to Detail
Accomplishments
- G&A Partners "Million Dollar Employee" Award, received Q1 2022
- Obsidian HR "Employee of the Month" Award, received October 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BUSINESS ANALYST
G&A Partners
10.2020 - 07.2023
DIRECTOR OF CLIENT SYSTEMS
Amplify HR Management
01.2018 - 08.2020
IMPLEMENTATION SYSTEMS TEAM LEAD
CoAdvantage
01.2017 - 12.2017
TIME & LABOR MANAGEMENT SUPPORT SPECIALIST
CoAdvantage
05.2016 - 01.2017
IMPLEMENTATION SYSTEMS SPECIALIST
CoAdvantage/Discovery Outsourcing
03.2013 - 07.2016
Arapahoe Community College
GED