Amanda Steenwyk

-Provides exceptional customer service through active listening, extensive product knowledge, and positive communication.

-Builds and maintains customer relationships and loyalty using strong customer service and complaint resolution skills.

-Effectively handles store operations including product replenishment and merchandising, point-of-sale functions, processing shipments, managing inventory, fulfilling Hallmark.com orders, and preparing the store for opening and closing.

-Increases sales revenue by implementing strategic sales plans and monitoring marketing trends.

-Develops training programs to improve staff performance.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained visual merchandising standards to promote brand image and increase sales.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
• Collaborated with team members to achieve store goals and improve customer satisfaction ratings.
• Developed promotional displays and organized seasonal events to drive foot traffic and boost sales performance.

-Assisted in preparing detailed cost estimates and proposals for construction projects.

-Coordinated and streamlined communication between building department staff, landlord representatives and internal office staff for every project.

-Reviewed and generated project contracts.

-Applied for, managed, and maintained insurance required for both construction projects and licensing, including Workers’ Compensation, Liability and Disability insurance.

-Applied for and maintained state and local licenses.

-Maintained organized records of estimates, revisions, and correspondence for reference and auditing purposes.

-Managed front desk operations, including greeting guests and directing a high volume of phone calls to the appropriate recipient.

-Coordinated communication between clients and construction teams to streamline project updates.

-Maintained accurate records of incoming and outgoing correspondence for project tracking.

-Implemented office organization systems, improving workflow and accessibility of documents.

-Organized and planned company holiday parties.