Amanda Jennings
McDonough,GA
Summary
Experienced customer service and administrative professional with over 14 years of proven success in enhancing consumer satisfaction and resolving complex issues. Highly adaptable and quick to learn, with a strong track record of exceeding expectations in dynamic, high-pressure environments.
Overview
8
8
years of professional experience
Work History
Georgia Realtor
Asia Realty By Moland Group
12.2022 - Current
- Awarded Top Producer, April 2023
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Servicing Specialist
American Credit Acceptance
06.2020 - 10.2022
- Utilize professionalism and effective communication to call 200-300 customers per day to negotiate payments or settlement arrangements
- Listen to customers’ needs and offer solutions within company guidelines while also ensuring customer satisfaction
- Responsible for documenting all pertinent information in an organized manner
- Awarded employee of the month, April 2021
Events and Banquets Bartender
Georgia World Congress Center
04.2019 - 03.2020
- Proactively followed the 5 steps of service to greet guests, establish their needs and provide an unparalleled level of customer service while serving crafted cocktails and non-alcoholic beverages
- Maintained up-to-date knowledge on different types of legal identification and their corresponding watermarks to ensure all guests served alcohol were of legal age
- Ensured cleanliness and followed all company policies, as well as Federal food service guidelines while serving guests
Administrative Representative
Enterprise Holdings
01.2017 - 03.2019
- Organized, adjusted and confirmed client contracts to ensure company services and products met and addressed the needs of each customer
- Proactively performed various administrative and basic accounting functions as needed
- Worked well under pressure without compromising the quality of service provided
Education
Licensed Georgia Realtor -
Atlanta Partners Real Estate School
01.2022
Professional Mixologist -
Professional Bartending School
01.2018
Certified Personal Trainer -
National Personal Training Institute
01.2017
High School Diploma -
Westlake High School
01.2006
Skills
- Call center experience
- Microsoft Excel, Word
- Customer satisfaction measurement
- Customer and client relations
- Negotiation
Timeline
Georgia Realtor
Asia Realty By Moland Group
12.2022 - Current
Servicing Specialist
American Credit Acceptance
06.2020 - 10.2022
Events and Banquets Bartender
Georgia World Congress Center
04.2019 - 03.2020
Administrative Representative
Enterprise Holdings
01.2017 - 03.2019
Licensed Georgia Realtor -
Atlanta Partners Real Estate School
Professional Mixologist -
Professional Bartending School
Certified Personal Trainer -
National Personal Training Institute
High School Diploma -
Westlake High School
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